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Cancellation & Refund

Cancellation and Refund Policy

Our policy on subscription cancellations, refunds, and billing adjustments.

Subscription Cancellation

  • You may cancel your subscription at any time from your account dashboard.
  • Cancellation takes effect at the end of your current billing period.
  • You will retain access to all features until the end of your paid period.
  • No cancellation fees apply.

Refund Eligibility

  • Refunds are available within 30 days of initial subscription purchase.
  • Refunds are processed for the unused portion of your subscription period.
  • Refunds are not available for renewals or upgrades after the initial purchase period.
  • Refund requests must be submitted via email to support@vatdi.com.

Refund Processing

  • Refunds are processed within 5-10 business days after approval.
  • Refunds are issued to the original payment method used for purchase.
  • Processing times may vary depending on your payment provider.
  • You will receive email confirmation once the refund has been processed.

Non-Refundable Items

  • Usage-based charges (API calls, additional features) are non-refundable.
  • Custom development or professional services are non-refundable once work has begun.
  • Third-party integrations or add-ons purchased separately may have their own refund policies.

Billing Disputes

  • If you believe you were charged incorrectly, contact us within 60 days of the charge.
  • We will investigate and resolve billing disputes within 10 business days.
  • If a charge is found to be incorrect, we will issue a full refund or credit.

Plan Changes

  • Upgrading your plan takes effect immediately; you will be charged a prorated amount.
  • Downgrading your plan takes effect at the start of your next billing cycle.
  • No refunds are provided for downgrades; you retain access until the end of your current period.

Automatic Renewals

  • Subscriptions automatically renew at the end of each billing period.
  • You will be charged automatically unless you cancel before the renewal date.
  • We will send email reminders before each renewal date.
  • You can disable auto-renewal at any time from your account settings.

Contact for Refunds

  • To request a refund, email support@vatdi.com with your account details.
  • Include your subscription ID and reason for the refund request.
  • We aim to respond to all refund requests within 2 business days.

Policy Updates

  • We may update this cancellation and refund policy from time to time.
  • Material changes will be communicated via email or in-app notice.
  • Continued use of the service after policy updates constitutes acceptance.