AI Chatbot for WooCommerce

A WooCommerce chatbot is a chat widget on your store that answers shoppers without a person typing each reply. There are three kinds, and the difference matters more than the brand name on the widget.

Vatdi is the third kind. For every question it searches your synced catalogue and knowledge base with vector and exact-text search, then writes the reply from those snippets and attaches product cards. If nothing matches, it says it does not know rather than guessing. How a RAG chatbot works explains the mechanism in detail, and chatbot vs live chat covers the cases where you want people answering instead of a bot.

Install the plugin Vatdi AI Chat Agent from WordPress.org (stable 1.3.2, WordPress 5.0 or newer, tested up to 6.9), activate it and connect it to your Vatdi account. From then on the plugin does six jobs:

Stock is optional: turn it on if your inventory in WooCommerce is accurate, leave it off if it is not, and the cards simply omit it. Setup details and screenshots are in the WordPress integration guide and the docs.

Two boundaries to know. First, the AI does not answer from general knowledge about your industry; if the fact is not in your synced products or knowledge base, it says so and offers a human. Second, live order lookup covers standard WooCommerce orders. Questions about subscription renewals or booking slots are answered from your pages, not from the subscription or booking record.

Replies come in the shopper's language (95+ languages, detected automatically) with a fallback language you set, and every widget label can be translated per store.

1. Create the account (1 minute). Sign up on the free plan. No card is needed.
2. Install the plugin (2 minutes). In WordPress go to Plugins, Add New, search for "Vatdi AI Chat Agent", install, activate, and connect the store from the plugin settings.
3. Sync the catalogue (2 to 3 minutes). Run the first sync, then open the widget and ask for two products you know well. Check that the price, image and link on the cards are right.
4. Add policies (2 minutes). Paste the URLs of your shipping, returns, sizing and FAQ pages. Upload PDFs or DOCX files if that is where the policies live.
5. Set widget rules (1 minute). Brand auto-detect picks colours and logo from your site. Hide the widget on checkout, set agent hours, and add three quick replies.
6. Test five questions (2 minutes). One product question, one shipping question, one returns question, one order number with its email, and "can I talk to a person".

Keep the first sync inside your plan's product cap: 200 on Free, 2,000 on Starter, 10,000 on Grow. If the catalogue is larger than the cap, start on the plan that covers it rather than syncing a partial catalogue, because the AI can only recommend what it can see.

The catalogue sync covers products. Everything else the AI needs comes from the knowledge base, which accepts a website crawl, pasted URLs, PDF, DOC, DOCX, CSV, TXT and Markdown uploads up to 10 MB each, manual text, FAQ import from CSV or Excel, and optional AI-generated FAQ suggestions you review before publishing. Load these first:

• Shipping: countries served, costs, delivery windows, free-shipping threshold, cut-off times.
• Returns and exchanges: window, condition rules, who pays return postage, refund timing, exclusions such as sale or personalised items.
• Payment: accepted methods, instalments, currency handling.
• Sizing and fit: size charts per category, measurement instructions, fit notes ("runs small").
• Product care and compatibility: washing instructions, warranty terms, what works with what.
• Account and order help: how to change an address, cancel before dispatch, apply a coupon.
• About the business: contact hours, physical address if any, brand story in two paragraphs.

Knowledge items are counted per plan: 100 on Free, 500 on Starter, unlimited on Grow. A good order is policies first, FAQs second, and long-tail content such as blog posts last, because policies remove the most handovers per item added. How to train a chatbot on your data walks through formats and common mistakes.

Every plan includes every feature: catalogue sync, order lookup, handover, leads, 95+ languages, analytics and unlimited teammates. The plans differ only in volume and in whether the "Powered by Vatdi" badge can be removed.

Decision rules that hold for most stores:

• Under 200 products and fewer than 15 chats a month: Free is enough to run it properly, not just to trial it.
• Up to 2,000 products or up to 150 chats a month: Starter.
• More than 2,000 products, or traffic that spikes around sales: Grow, because the conversation cap is the only volume limit and Grow removes it.

A conversation is a chat session, not a message. AI replies inside a conversation are never capped. One store per plan, no setup fee, no contract, and annual billing saves about 17%. Full details are on pricing; how much an AI chatbot costs compares this with per-seat and per-resolution models.

Four plugins WooCommerce merchants often shortlist alongside Vatdi are Tidio, LiveChat, Tawk.to and Crisp. All four are strong live-chat products; the differences are in whether AI answers are included, how they are priced, and whether the bot can look up an order. Prices are published list prices as of September 2026; prices change, so check each vendor's pricing page.

Vatdi's edge is that AI answers grounded in your catalogue, plus order lookup, are included at a flat price, with no per-seat and no per-resolution fees. Their edge is omnichannel depth: if your customers write on Messenger, Instagram or WhatsApp and you want one inbox for all of it, Tidio is the better fit, and if you run a large agent team with routing and reporting needs, LiveChat is built for that. See Vatdi vs Tidio for a line-by-line view and the WooCommerce chatbot ranking for eight tools side by side.

• Website widget only. There is no Messenger, Instagram, WhatsApp, SMS or email channel. If most of your support arrives on those, pair Vatdi with a messaging tool or choose an omnichannel inbox instead.
• No attachments in the widget. Shoppers cannot upload photos of a damaged item; the AI collects their details and a person follows up by email.
• No canned responses or internal notes for agents. Agents reply in the same widget the customer sees and hand the chat back to the AI when done.
• Order lookup covers standard WooCommerce orders. Subscription and booking questions are answered from your pages.
• Stock is only as good as your sync. Keep stock off unless inventory in WooCommerce is maintained.
• The conversation cap is real. Free stops at 15 conversations a month; plan for Starter or Grow before a promotion.

What you do get on every plan is listed on features: handover with email and browser alerts, agent hours, a team inbox with Needs you / Handling / Team handling / Missed / Resolved states, lead capture with a 1 to 5 trust rating, a 0 to 10 quality grade for every conversation, and reports for overview, leads, feedback, insights and usage forecast.