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AI chatbot

AI Chatbot for Ecommerce

Reads your catalog, answers from your policies, hands over to a human — in every language your buyers speak.

Vatdi is an AI chatbot for online stores that answers from your own catalog and policy pages rather than the internet. It recommends real products with prices and stock, looks up orders on the platforms whose plugin supports it (WordPress/WooCommerce, OpenCart, PrestaShop, Magento, Shopware, Joomla, Drupal), and hands the conversation to your team on one click when the shopper asks for a person. Every feature is on every plan; the free plan needs no credit card.

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  • Free plan, no credit card
  • 95+ languages
  • Human handover included

2K+

Active Users

100K+

Conversations Handled

24/7

Always Online

10K+

Human Handovers

What breaks today

The gap without an assistant

  • Buyers ask about size, shipping, or stock at midnight and get no answer until morning

  • Half the traffic reads in a language your team does not staff

  • Generic chatbots make up product names, prices, or policies that do not exist on your store

  • Cross-selling only works on the product page — never on a question about a related item

  • Live-chat tools reply fast but do not read your catalog, so agents copy-paste the same product info all day

  • Weekend and after-hours questions turn into support tickets on Monday

How Vatdi closes it

What the assistant does for you

  • Answer product questions from your real catalog with a link and a price

  • Recommend a matching product when a shopper describes what they want

  • Look up an order and its status on plugin-supported platforms

  • Explain your shipping, returns and sizing policies from the pages you already publish

  • Reply in the visitor's language automatically — 95+ supported

  • Hand the chat to a teammate on request, with the full history attached

01

Grounded in your catalog, not the internet

The plugin for your platform syncs your products, prices, stock and categories automatically. When a shopper asks "do you have this in blue" or "what fits a size 8 foot", Vatdi searches your own catalog and replies with the matching items — name, price, a link and a photo, taken from your store, not from a search engine. Because the answer comes from your data, it stays right when your prices change and stops when the item goes out of stock.

Stores that use the widget on a non-plugin site get the same behaviour from a website crawl and any documents you upload. Nothing you did not put in front of Vatdi ever appears in an answer.

02

Order lookup where the platform allows it

On WordPress/WooCommerce, OpenCart, PrestaShop, Magento, Shopware, Joomla and Drupal, the plugin lets Vatdi verify the visitor's identity and pull an order's status, items and tracking link straight from your store. The shopper types the order number and email, gets an answer in the same conversation, and does not have to log into a portal to see where their parcel is.

On Shopify and any other platform, Vatdi tells the shopper honestly that it cannot see the order and points them to the account page or the tracking email — rather than guessing.

03

Policies answered from the pages you already have

Returns, refunds, shipping windows, warranty terms, sizing charts, ingredient lists — most stores already publish these on their site. Give Vatdi the URL and it crawls the pages, or upload the PDF, and the answer to "how long is your return window" comes back from your own policy, verbatim where useful. Change the page and the next visitor gets the new wording.

04

A hand-off, not a dead end

When the shopper asks for a person, when the AI is unsure, or when the question is a complaint that needs a human, Vatdi hands the conversation to your team with the full history attached. Your teammate replies in the merchant dashboard or the WhatsApp inbox — no context lost, no re-asking.

Unlimited seats on every plan, so you can add every support person on the team without paying more.

05

Every language your buyers speak

Vatdi replies in the visitor's language automatically — 95+ supported, including scripts your team likely does not read. That covers the traffic most support teams silently lose because the chat only speaks English. The plugin surface, admin dashboard and email templates are translated too, so a store in one country can serve customers in five without setting up regional accounts.

06

One conversation cap. Every feature on every plan.

The free plan includes catalog training, order lookup on supported platforms, human handover, WhatsApp, product recommendations and the widget — the same features paying stores use. Plans differ only in the number of conversations per month and in whether the small "powered by Vatdi" badge shows on the widget. No trial, no card, no upsell to unlock a feature you already need.

Where it runs

Native plugin on your platform, widget on everything else

Install on your store in one click, or paste the one-line widget on any other site.

WordPress OpenCart Shopify PrestaShop Magento Shopware Joomla Drupal Any other site

Frequently Asked Questions

Whatever you feed it — the product catalog synced by the plugin, the pages of your public website (crawled by URL), and any PDF, Word, TXT, CSV or Markdown file you upload (up to 10 MB each). It answers only from that content. If a shopper asks about something you did not add, it says so instead of guessing.

Native plugins with catalog sync for WordPress and WooCommerce, OpenCart, Shopify, PrestaShop, Magento, Shopware, Joomla and Drupal. On every other platform — BigCommerce, Wix, Webflow, Squarespace, custom sites — install the one-line widget and add your catalog by URL crawl or CSV import.

On WordPress/WooCommerce, OpenCart, PrestaShop, Magento, Shopware, Joomla and Drupal, yes: the shopper enters the order number and the email on the order, and Vatdi pulls status, items and tracking. On Shopify, the plugin does not read orders, so Vatdi points the shopper to their account page or the tracking email instead of inventing a status.

Yes, from your live catalog. When a shopper describes what they want, the chatbot returns matching products with names, prices, images and links. Recommendations are based on catalog similarity to the question — not on the visitor's browsing or purchase history.

The shopper can ask for a person at any time, and the chatbot can also hand over automatically when confidence is low. The conversation appears in your merchant dashboard (or WhatsApp inbox if that channel is on) with the full transcript, and any teammate you have invited can reply. Unlimited seats on every plan.

Yes — 95+ languages, chosen automatically from what the visitor writes. The widget UI, dashboard and email templates are translated too. There is nothing to configure per language.

Yes. Free forever, no credit card, every feature included — the paid plans only add more monthly conversations and the ability to hide the small "powered by Vatdi" badge. There is no trial.

It says so and offers a handover to your team. Every unanswered question shows up in your conversation log — the fastest way to plug the gap is to add the missing FAQ or page and let the chatbot re-index.

A chat assistant on a store that answers shoppers from the store's own catalogue and policies: which product fits, whether it is in stock, what the return window is, where an order is. Unlike a scripted bot it understands free-text questions, and unlike a general AI it answers only from your data. Vatdi adds live order lookup on the platforms whose plugin supports it and hands the chat to your team on request.

Related Resources

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Try it on your store today

Install the plugin (or paste the one-line widget), let Vatdi read your catalog and pages, and ask it your customers' real questions. Free plan, no credit card.

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