Honest chat for online stores, built by a small team
Vatdi answers a store's customers from the store's own catalogue, pages and orders, in the shopper's language, at any hour. When it does not know, it says so and hands over to a person. Every feature is on every plan, including the free one.
Chat tools were built for support teams. Most stores are one or two people.
The seats, ticket queues and per-resolution bills made sense for a help desk. They never made sense for a shop that just wanted its customers' questions answered properly while the owner was packing orders or asleep.
So Vatdi does one thing carefully. It reads what the store has already written, its products, policies, pages and orders, and answers from that, linking to the page it took the answer from. If the catalogue does not hold the answer, it says it does not know and offers to take an email. A chat window that admits its limits is worth more to a shop than one that sounds confident and is wrong.
The plans differ in how many conversations they include, not in what the assistant can do. Order lookup, human handover, product sync, lead capture and analytics are on the free plan too. The only paid extra is removing the badge.
Everything we publish follows the same rule as the product: only what we can show. Prices are quoted as of a stated month. Customer stories use the store's own dashboard figures. There are no invented reviews, ratings or testimonials anywhere on this site.
- First merchants connected
The first stores installed the assistant and started answering real shoppers from their own catalogues.
- Native plugins for eight platforms
OpenCart, WooCommerce and WordPress, PrestaShop, Magento, Shopware, Joomla and Drupal, each syncing products, pages and orders; Shopify as an app; any other site by snippet.
- Guides and customer stories, with numbers
A library of practical guides written by the people on this page, and customer stories published with each merchant's permission and their own figures.
Four rules, for the product and for this website
Answers come from your data
The assistant reads your catalogue, pages, policies and orders, and links to its source. It does not improvise a policy you never wrote.
It knows when to stop
Complaints, refunds and anything the content does not cover go to a person, with the transcript, instead of a confident guess.
One price, every feature
Free, Starter and Grow differ in conversation volume and the badge on the widget. Nothing is held back to sell an upgrade.
We publish what we can prove
Prices as of a stated month. Customer stories from each store's own dashboard. No invented reviews or ratings.
The people who build Vatdi and write its guides
Every guide on the blog carries its writer's name and links back here. Each person owns one area and answers for it.
Purva founded Vatdi around one rule: the assistant answers only from a store's own catalogue, pages and orders, and says so when it does not know. Her posts explain why the product is built that way, why every feature is on every plan, and what a small store should expect from chat before paying anyone for it.
3 guides by Purva Davara →Hitangi writes the store-support guides: what shoppers actually ask about orders, shipping, returns, stock and sizing, and how to answer each from the store's own data. Every guide starts from real conversation logs and ends with wording a store can paste into its pages today.
7 guides by Hitangi Mangukiya → Akshay ManiyaPlatforms and integrationsAkshay covers the platform side: WooCommerce and WordPress, OpenCart, PrestaShop, Magento, Shopware, Joomla, Drupal, Shopify and plain websites. Each install guide is walked through on a staging store first, checks what the plugin can and cannot sync, and includes the troubleshooting steps for that platform.
3 guides by Akshay Maniya → Dimple KakdiyaPricing and buying guidesDimple writes the pricing and buying guides. She compares chat tools on their published prices and the unit each one bills, always as of a stated month, works the sums for a real store size, and says plainly where a competitor is the better choice.
5 guides by Dimple Kakdiya → Anish KoratHow chatbots workAnish explains how retrieval-based chat works in plain words: what the assistant reads, why it can say "I don't know", how languages are detected, how to test accuracy, and where it still fails. He cites the research and vendor documentation rather than borrowed statistics.
3 guides by Anish Korat → Shivani JasoliyaSupport operations and industry guidesShivani writes about running support with an AI assistant in the loop: handover rules, the weekly quality review, deflection measured honestly, data handling, and what changes for a fashion, furniture, education or B2B store. Measure first, then recommend.
5 guides by Shivani Jasoliya →What you can expect from anything with our name on it
The same discipline the assistant applies to a store's answers, applied to our own writing.
- Every price is quoted as of a stated month, and competitor claims come from their published pages.
- No statistic without a source. Where the number is ours, we say how it was measured and what was excluded.
- We say where a competitor is the better choice, because a store that picks the wrong tool does not stay.
- Customer stories publish only with the merchant's permission and their own dashboard figures, never an estimate.
- Every guide names its writer, and every writer is a real person on this page.
Questions for us?
Support answers from the address below. If you run a store on Vatdi and would like to be a customer story, tell us. support@vatdi.com