AI Chatbot FAQ: Your Questions Answered

The best e-commerce chatbot answers from your catalogue and can check orders. Vatdi does both through native plugins for WooCommerce, OpenCart, PrestaShop, Magento, Shopware, Joomla and Drupal; on Shopify it answers from store content without live order lookup. If you need a full helpdesk with ticketing, Gorgias or Zendesk fit better.

Choose Vatdi if you run a store and want answers grounded in your own products, pages and policies, order status inside the chat on supported platforms, human handover with a team inbox, and flat per-store pricing with every feature on every plan. Skip it if you need multichannel inboxes, a CRM connector or a public API — those are not offered.

Chatbots like Vatdi can handle most queries, while humans can handle complex cases.

Upload PDFs, CSVs, or documents into Vatdi to train it with your business knowledge.

Vatdi engages visitors instantly, answers questions, and removes friction, leading to higher conversions.

Vatdi captures visitor details and qualifies leads automatically through smart conversations.

By automating FAQs and repetitive queries with Vatdi, businesses can significantly reduce support tickets.

Add Vatdi by copying and pasting the widget script into your website header or footer.

For a small business the deciding factors are price and whether the bot answers from your own content. Vatdi's Free plan covers 15 conversations a month with every feature, and paid plans are $4.49 and $7.49 a month per store, not per seat. If you need WhatsApp or Messenger channels, look at Tidio or ManyChat instead.

Yes, plans are flexible and can be changed anytime.

You can automate customer support by using Vatdi to handle FAQs, product queries, and order tracking, reducing manual workload and improving response speed.

No, pricing is transparent with no hidden charges.

Three plans, all with every feature: Free ($0, 15 conversations a month), Starter ($4.49 a month or $44.90 a year, 150 conversations) and Grow ($7.49 a month or $74.90 a year, unlimited conversations). Plans differ only by monthly volume and whether the "Powered by Vatdi" badge can be removed. No per-seat charges.

There is no trial because there is no need for one: the Free plan is permanent. Sign up without a card, install the widget and use every feature within 15 conversations a month for as long as you like. Upgrade only when you need more volume or want the badge removed.

Each plan covers one website (one store). To run Vatdi on several sites, contact us — multi-site setups are handled case by case while a self-serve add-on is built.

Yes. The Free plan is $0 with no time limit and no card: every feature, 15 conversations a month, 100 knowledge items and 200 synced products, with a "Powered by Vatdi" badge on the widget. Starter ($4.49 a month) and Grow ($7.49 a month) raise the limits and let you remove the badge.

Yes, onboarding and setup assistance are included.

Setup typically takes less than 10 minutes.

No, installation requires no coding knowledge.

Yes, it is designed for worldwide usage.

Yes, translation features are supported.

Yes, it can automatically detect and respond in the user's language.

Yes, you can define a default language for your chatbot.

Yes, real-time chat monitoring is available.

Yes, multi-agent support is included.

Yes, chats can be assigned to specific team members.

Yes, seamless transition between AI and human support is supported.

Yes, chats can be instantly transferred to human agents with full conversation history.

Yes, retraining is flexible and can be done anytime.

Training usually takes a few minutes depending on data size.

Yes, accuracy improves as more data is added.

Yes, training data can be updated instantly.

RAG stands for Retrieval-Augmented Generation, which improves AI accuracy by combining retrieval of relevant data with response generation.

Yes. The knowledge base is where everything the AI can answer from lives: synced products, crawled pages, uploads, manual entries and FAQs. Update or remove any source and the answers change with it; nothing is learned silently from conversations.

Yes, CSV files can be used for structured data training.

Yes, it can extract and learn content from your website pages.

Yes, PDF documents can be uploaded to train the chatbot effectively.

Upload PDF, DOC, DOCX, CSV, TXT or Markdown files (up to 10 MB each), paste text, import FAQs from CSV or Excel, crawl your website from its sitemap or paste URLs, or connect a store plugin so the catalogue syncs automatically. You can also accept AI-suggested FAQs generated from your content.

Yes, it follows industry-standard security protocols.

Yes, it is designed to handle sensitive data securely.

Yes. Teammates are unlimited on every plan, and each teammate gets per-page roles, so you control who can change settings, see leads or handle chats.

Yes, transcripts are stored securely within your workspace.

Yes, strict security measures ensure customer data protection.

Vatdi supports GDPR and CCPA rights: you can export your data as JSON, delete your account and data, and request a DPA. Subprocessors are listed on the Trust page. Compliance towards your visitors also depends on how you configure the widget and on your own privacy notice.

You retain full ownership and control of your data at all times.

Yes, data can be updated or deleted whenever needed.

Everything is encrypted in transit (HTTPS); store credentials and API keys are encrypted at rest, and backups are encrypted. Conversation and knowledge data live in isolated per-store storage. Details and subprocessors are on the Trust page.

Traffic is HTTPS everywhere, store credentials are encrypted at rest, each store's data is isolated, backups are encrypted with rolling retention, and AI requests go to OpenAI's API, which does not use them to train models. Vatdi is not SOC 2 or ISO 27001 certified; the Trust page lists subprocessors and practices.

Vatdi shows conversations handled, leads captured and quality scores; it does not calculate cost savings or revenue for you. The usual approach: count the support emails you received per week before and after, plus the leads captured that you would otherwise have missed. At $0 to $7.49 a month the break-even is low.

The insights report shows what visitors ask most, where the AI could not answer and where handovers happen — enough to see intent and content gaps. It is not a behavioural analytics tool: there is no session recording or funnel tracking.

Reports update as conversations happen; there is no batch delay. The team inbox is live as well, so handover requests appear immediately with a sound and browser notification.

Vatdi reports the leads it captures and the outcome of each conversation. It does not track orders or revenue attributed to a chat. To measure sales impact, compare conversion rate or support-email volume before and after installing, or add your own analytics events to the site.

Leads and chat transcripts export as CSV. The analytics dashboards themselves are viewed in the app; there is no scheduled PDF or report export today.

The reports show conversation volume over time, so you can see busy days and periods, and the usage forecast projects where you will land against your monthly cap. Use that together with agent hours so a person is available when handovers peak.

Vatdi collects visitor ratings (1–5 at the end of a chat) and per-answer thumbs up or down, shown in the feedback report, and grades every conversation 0–10 itself. It does not run separate CSAT or NPS surveys.

The AI answers within seconds, so there is nothing to tune there. For human handovers the team inbox shows which chats were picked up and which were missed, so you can adjust agent hours and coverage. Vatdi does not publish a separate average-response-time metric.

Yes, you can monitor chatbot performance through dashboards that show key metrics and trends.

Not directly. Vatdi does not connect to databases or update records. It learns from the content you give it: synced store catalogues, crawled pages, uploaded PDF, DOC, CSV, TXT and Markdown files, manual text and FAQ imports. Exporting a database table to CSV and uploading it is the usual route.

Vatdi connects to e-commerce platforms: native plugins for WooCommerce, OpenCart, PrestaShop, Magento, Shopware, Joomla and Drupal, an app for Shopify, and a one-line widget for any other site. It does not integrate with CRMs, helpdesks, Zapier or messaging channels such as WhatsApp or Messenger — it is a website chat widget.

Not as a plug-in. The standard product has no ERP connector, API or webhooks. If you need the AI to read from an ERP or a proprietary back office, that is a custom-built agent project, scoped and quoted through the contact page.

No. Vatdi does not send outbound webhooks and has no public API today. Events reach you as email notifications (new lead, handover request) plus browser and sound alerts in the team inbox, and data can be exported as CSV.

Not on the standard product — there is no public API today, so Vatdi cannot call your internal systems during a chat. The exception is order status, which the native plugins fetch live from WooCommerce, OpenCart, PrestaShop, Magento, Shopware, Joomla and Drupal stores. For other systems, ask about a custom-built agent.

Not yet. Vatdi has no Zapier, n8n or Make integration and no public API or webhooks to connect them. Today the data leaves Vatdi as instant lead emails and CSV exports of leads and transcripts.

Yes, Vatdi provides OpenCart integration for seamless eCommerce automation.

Yes, WooCommerce integration allows automation of customer queries and order tracking directly in chat.

Yes. Vatdi has an official app on the Shopify App Store. It installs the chat widget on your storefront in one click, and the AI trains on your store content — product pages, collections, policies and FAQs — to answer customer questions, capture leads and hand over to your team. Direct catalogue API sync and live order lookup for Shopify are on the roadmap.

There are no native CRM connectors, and no API or webhooks to build one today. Leads (name, email, phone, rating, source page) are emailed to you instantly and can be exported as CSV from the dashboard for import into your CRM. A direct connection is possible only as a custom-built agent project.

Yes, Vatdi offers complete branding flexibility to align with your website identity.

Yes, you can set the tone to be professional, friendly, or sales-focused depending on your brand.

Within a conversation, yes — the AI remembers what was said earlier in the chat and answers in the visitor's language. It does not build visitor profiles or use browsing history across visits; personalisation comes from your own content and the behaviour settings you choose.

Yes, you can position the chatbot widget anywhere on your website for optimal visibility.

Yes, advanced users can apply custom CSS for deeper design customization.

Yes, all chatbot responses, greetings, and flows can be customized to match your tone and business needs.

Yes, you can create personalized welcome messages to engage visitors and guide conversations.

Yes, preset questions and quick reply buttons can improve user experience and guide interactions.

Vatdi is not a flow builder; there are no drag-and-drop workflows or triggers. Instead the AI answers from your content and follows the behaviour rules you set — tone, reply length, when to ask for details, when to offer a coupon and when to hand over to a person. Quick-reply buttons and a welcome message cover the common guided paths.

Inside the chat, yes: a welcome message and a follow-up bubble prompt visitors who have not engaged, and the AI keeps context within the conversation. Vatdi does not send follow-up emails, SMS or push messages after the visitor leaves; leads are emailed to you so your team can follow up.

Yes, Vatdi can handle unlimited chats at once without delays, ensuring every visitor gets instant support.

Yes, Vatdi allows full customization including colors, fonts, layout, branding, and widget behavior to match your website design.

Yes, you can add your company logo and branding elements to create a consistent brand experience.

Vatdi uses retrieval-augmented generation (RAG). When a visitor asks a question it first searches your own content — synced products, pages, policies, FAQs and uploaded documents — for the most relevant passages, then writes an answer from those passages with OpenAI's GPT-4o-mini. If nothing relevant exists it says so instead of guessing, and it can hand the chat to your team.

Vatdi is ideal for startups, small businesses, eCommerce stores, agencies, and enterprises that want to automate support, increase conversions, and reduce manual workload without needing technical expertise.

Three things. Answers come from your own store data through RAG, so they are specific rather than generic. Native plugins for WooCommerce, OpenCart, PrestaShop, Magento, Shopware, Joomla and Drupal sync the catalogue and look up order status live. And pricing is per store, not per seat, with every feature on every plan including Free.

Yes, Vatdi is a fully no-code platform. You can set up, train, and deploy your chatbot without programming, making it accessible for non-technical users while still offering advanced capabilities.

Partly. It answers the repetitive questions — product details, shipping and returns policy, and order status where a plugin is installed — around the clock and in the visitor's language. Anything it cannot answer, or anything the visitor wants a person for, is handed to your team with the full conversation attached. Most stores keep a person in the loop for complaints, exceptions and refunds.

It is built for online stores first — the native plugins, product cards and order lookup are aimed at shops — but the widget works on any website that fields customer questions: services, SaaS, clinics, real estate, education. If your answers live in documents or web pages, the AI can be trained on them.

Yes, Vatdi is affordable, easy to implement, and scalable. Startups can use it to automate support, capture leads, and grow faster without hiring large support teams.

The Grow plan has no monthly conversation cap and unlimited knowledge items, with up to 10,000 synced products, so volume is not the limit. What Vatdi does not offer today is a public API, SSO or contractual SLAs. Larger teams that need those, or a connection to internal systems, should ask about a custom-built agent through the contact page.

Vatdi delivers highly accurate responses by using your own data combined with AI models. Accuracy improves over time as more data is added and refined.

Yes, for the questions that repeat: product details, availability, shipping and returns policies, store hours and, with a plugin installed, order status. It answers instantly in 95+ languages and escalates to your team when it is unsure or when the visitor asks for a person. How much of your volume that covers depends on how complete your knowledge base is; the per-conversation quality score shows where to add content.

Yes, Vatdi captures visitor details like name, email, and phone number during conversations, helping businesses generate and store qualified leads automatically.

It captures leads in chat, through a pre-chat form or the contact form, and gives each one an automatic 1–5 rating you can adjust. You get an instant email per lead, see them all in the dashboard and can export them as CSV. It does not run scripted qualification flows or push leads into a CRM.

Yes, Vatdi analyzes user queries and suggests relevant products from your catalog, helping increase sales and improve customer experience.

Yes, customers can check order status directly within the chatbot, reducing support tickets and improving customer satisfaction.

Yes, Vatdi answers FAQs using your knowledge base and continuously improves responses as new data is added.

Not natively — Vatdi has no calendar or booking engine. What works today: add your booking page to the knowledge base and the AI links visitors to it when they ask for an appointment or demo, or it captures their contact details as a lead so your team can follow up.

Yes. Set brand colors/gradients, fonts, position, welcome message, agent name/image, preset questions, and status labels.

Not through a self-serve connector. Vatdi has no public API, webhooks or Zapier/n8n integration today, so it does not push leads or conversations into a CRM or ERP automatically. Leads and transcripts export as CSV from the dashboard. If you need a direct connection to an ERP or a proprietary system, ask about a custom-built agent through the contact page; that is scoped and quoted per project.

Every plan includes the same reports: an overview of conversations and answer quality, a leads report, visitor feedback (1–5 ratings and per-answer thumbs), insights into what customers ask, and a usage forecast against your monthly conversation cap. Each conversation is also graded 0–10 with plain-English advice on what to add to your knowledge base.

Your training data and transcripts stay in your workspace. Sources can be updated or removed, and data is encrypted in transit and at rest.

Yes. The AI can surface product recommendations or relevant FAQs based on your catalog and knowledge base.

Yes. Export leads and chat transcripts in CSV anytime.

Yes, as a scoped project rather than a plug-in. For ERP systems, proprietary platforms or unusual data structures we build a custom agent with a direct data connection and quote it per project. The standard product connects to your store through the native plugins (WooCommerce, OpenCart, PrestaShop, Magento, Shopware, Joomla, Drupal), the Shopify app or the website widget.

Yes. Free expert setup is included on every plan, including Free: we install the widget, connect your store or upload your content, train the AI and check the first answers with you. Ongoing support is by email, and the Grow plan gets priority response times. There is no setup fee and no time limit on the offer.

Vatdi is an AI-powered chatbot platform that helps businesses automate customer support, capture and qualify leads, and engage website visitors 24/7. It uses advanced AI with your business data to deliver fast, accurate, and context-aware responses that improve customer experience and conversions.

You can install Vatdi by copying and pasting a simple widget script into your website code.

Vatdi works on any website through a one-line widget script. Native plugins that sync the catalogue and look up orders exist for WordPress/WooCommerce, OpenCart 3 and 4, PrestaShop 8 and 9, Magento 2 / Adobe Commerce, Shopware 6, Joomla (VirtueMart and HikaShop) and Drupal Commerce, and there is an official Shopify app. BigCommerce, Wix, Webflow, Squarespace, nopCommerce and custom sites use the widget and train on crawled pages and uploads.

Give it any of these: native catalogue sync from a store plugin, a crawl of your website (from the sitemap or pasted URLs), uploads (PDF, DOC, DOCX, CSV, TXT and Markdown, up to 10 MB each), manual text, FAQ import from CSV or Excel, and optional AI-suggested FAQs built from your content. Plugins are optional; the AI answers from whatever content you add.

Yes. You can transfer any chat to a live human agent instantly with full conversation context preserved.

Yes, Vatdi supports multiple languages for global audiences.

Yes, on stores with a native plugin: WooCommerce, OpenCart, PrestaShop, Magento, Shopware, Joomla and Drupal. The customer gives an order number plus the email or phone on the order and the AI answers live from the store. On Shopify and widget-only sites the bot answers shipping and returns questions from your policies and hands specific order requests to your team.

Yes. It collects email, phone, and name automatically, stores them in your dashboard, and supports lead scoring.