24/7 AI Customer Support
RAG-powered chatbot trained on your products, FAQs, and documentation. Delivers accurate, contextual answers around the clock—like having your best support agent available 24/7.
AI Chatbot Features for Any Website
AI chatbot for online stores with instant product Q&A, lead capture, human handover, and 95+ language support. Works on any website or platform—with a native plugin for WordPress, an extension for OpenCart, an app for Shopify, and a widget for any other website. Free plan, no card needed.
Human Handover System
Seamlessly escalate to live agents when needed. Complete chat history, captured lead data, and customer context transfer automatically for smooth transitions.
Ecommerce Order Tracking
Customers check order status in chat by giving their order number plus the email or phone on the order. Works through every native plugin: WooCommerce, OpenCart, PrestaShop, Magento, Shopware, Joomla and Drupal.
AI Lead Capture
Collect leads in chat, from the pre-chat form or the contact form. Every lead gets a 1–5 trust rating, lands in your Leads inbox with an instant email, and exports to CSV.
RAG Knowledge Training
Upload PDFs, documents, CSVs, or crawl your website. Your AI learns your entire knowledge base using Retrieval Augmented Generation for accurate responses.
95+ Language Support
Serve customers worldwide with automatic language detection. Maintain consistent brand voice and accuracy across every market you operate in.
Channels
One assistant, answering in two places
Train it once. The same answers, the same catalogue, the same handover to your team — on your website and on your own WhatsApp Business number. Both are included on every plan, the free one too.
Website chat widget
One line of code, or a plugin for your platform
- Answers from your catalogue, pages, policies and uploads
- Live order lookup on the platforms whose plugin supports it
- Captures the name, email or phone a buyer leaves
- Hands over to a teammate with the whole conversation attached
Your own WhatsApp Business number
Connect the number you already use — it stays yours
- The same assistant and the same knowledge, no second training
- Every number that writes in is saved as a lead you can call back
- Your team takes over from the same inbox as website chats
- Add a WhatsApp button to your store in a click, or to the chat widget
Vatdi does not run Messenger, Instagram, SMS or email inboxes. See what the WhatsApp Business channel does and does not do.
WhatsApp is a trademark of WhatsApp LLC, a Meta company. Vatdi is an independent product and is not affiliated with, endorsed by or sponsored by WhatsApp LLC or Meta Platforms, Inc.
RAG knowledge training
Answers grounded in your own content
Upload documents, crawl your site or sync your store — every reply is retrieved from your real material, in 95+ languages, with no coding required.
Upload documents
PDF, Word, CSV, TXT and Markdown files, plus FAQ sheets imported from CSV or Excel.
Crawl your website
Pull pages from your sitemap and internal links, or paste single URLs to add on demand.
Sync your store
Native catalog, page and policy sync on WooCommerce, OpenCart, PrestaShop, Magento, Shopware, Joomla and Drupal; a Shopify app for hosted stores.
95+ languages
Auto-detected per message with a fallback you set. Every widget label is translatable per store with AI auto-translate.
Control the voice
Set tone, reply length, emoji use, product links and whether the AI asks for details before answering.
Fill the gaps
Optional AI-generated FAQs and a business overview built from your synced content, always reviewed before publish.
Chatbot Deployment & Customization
Launch your AI chatbot in minutes with flexible deployment options, complete brand customization, and powerful analytics dashboard to measure ROI.
One-Click Installation
Deploy your AI chatbot with a single script tag on any website. No coding required—copy, paste, and go live in under 60 seconds.
Brand Customization
Auto-detect your brand from your website, or set colors, gradients, fonts, position, welcome message, agent avatar and preset questions yourself. Hide the widget on chosen pages.
Ecommerce Plugins
Native plugins for WordPress/WooCommerce, OpenCart, nopCommerce, PrestaShop, Magento, Shopware, Joomla and Drupal with automatic catalog sync, plus a Shopify app and a widget for every other platform.
Reports & Quality Scoring
Conversation ratings, thumbs feedback, missed handoffs, lead reports and a usage forecast. Every AI reply is scored for quality so you see exactly what to improve.
Team Inbox & Roles
Invite unlimited teammates with per-page roles. A shared inbox shows who needs you, who is being handled, and which handoffs were missed.
Secure by design
HTTPS everywhere, encrypted secret management, per-store isolation, rate limiting on every public endpoint, HMAC-signed plugin traffic, and data encrypted in transit.
Everything Vatdi Provides, Feature by Feature
No marketing fog. Each row below is a feature that exists in the product today, with the plan that includes it — read straight from our billing configuration, so it can never be out of date.
| Feature | What you get | Free | Starter | Grow |
|---|---|---|---|---|
| AI answers | ||||
| Answers from your own content | Products, pages, policies, FAQs and uploads — retrieved for every question, so answers are about your store. | Included | Included | Included |
| Training sources | Website crawl, pasted URLs, PDF/Word/CSV/TXT/Markdown uploads, manual text, FAQ import from CSV/Excel, native catalog sync. | Included | Included | Included |
| 95+ languages, auto-detected | The visitor writes in their language and gets the answer in it. You set the fallback language. | Included | Included | Included |
| Tone & behaviour controls | Tone, reply length, emoji use, product links, ask-for-details. | Included | Included | Included |
| Quality score on every reply | Each conversation is graded 0–10 with plain-English advice on what to fix. | Included | Included | Included |
| Selling in chat | ||||
| Product suggestions | Product cards with image, price and link, up to a limit you choose. | Included | Included | Included |
| Price & sale price | One price source used in the card and the reply; sale price only while the sale is on. | Included | Included | Included |
| Stock & availability | Optional, so a lagging sync never promises stock you do not have. | Included | Included | Included |
| Best sellers from real sales | Ranked by units actually sold in your store. The AI never calls something a best seller without the data. | Included | Included | Included |
| Coupon offers | Active coupons with their conditions, offered when they fit the conversation. | Included | Included | Included |
| Order status lookup | Customer gives the order number plus the email or phone on the order; the AI answers live from your store. WooCommerce, OpenCart, PrestaShop, Magento, Shopware, Joomla (VirtueMart/HikaShop) and Drupal Commerce. | Included | Included | Included |
| Human handover | ||||
| Talk to a human | The AI offers a person when it should, or the visitor asks. Your team is alerted by email and sound. | Included | Included | Included |
| Agent hours | Set the days and hours a human is available; outside them the widget says so honestly. | Included | Included | Included |
| Live team inbox | Needs you · Handling · Team handling · Missed · Resolved. Reply from the same widget your customer sees, hand back to the AI when done. | Included | Included | Included |
| Missed handoff tracking | Requests nobody answered are listed and counted so you can fix coverage. | Included | Included | Included |
| Unlimited teammates & roles | Invite anyone; control access per page. No per-seat pricing on any plan. | Included | Included | Included |
| Leads | ||||
| Lead capture | In chat, from the pre-chat form, or from the contact form. | Included | Included | Included |
| Trust rating 1–5 | Every lead is rated automatically; you can override it. | Included | Included | Included |
| Instant lead email + CSV export | Get told the moment a lead arrives; export the list with ratings. | Included | Included | Included |
| Pre-chat form | Choose which fields to ask for and which are required. | Included | Included | Included |
| Widget | ||||
| Brand auto-detect | Colors and logo pulled from your website in one click; edit anything after. | Included | Included | Included |
| Full appearance control | Colors, gradients, fonts, button shape, position, offsets, custom icon and avatar, custom CSS. | Included | Included | Included |
| Quick replies | Preset questions visitors can tap. | Included | Included | Included |
| Welcome & follow-up messages | Greeting with your store or agent name; a gentle follow-up bubble after a delay you set. | Included | Included | Included |
| Every label in your language | Translate the whole widget per store, with AI auto-translate to review before saving. | Included | Included | Included |
| Hide on chosen pages | Checkout, cart, or any URL pattern; separately for desktop and mobile. | Included | Included | Included |
| Ratings & feedback | Visitors rate the chat 1–5 and thumb individual answers. | Included | Included | Included |
| Remove “Powered by Vatdi” | Your widget, your brand only. | Not included | Included | Included |
| Reports | ||||
| Reports overview | Conversations, leads, ratings, missed handoffs (30 days). | Included | Included | Included |
| Leads, feedback & insights reports | Where leads come from, how visitors rate you, and what people actually ask — with drill-downs. | Included | Included | Included |
| Usage forecast | See when you will hit your monthly cap before it happens. | Included | Included | Included |
| Advanced analytics | AI resolution rate, missed questions, page-wise activation, device and country breakdowns. | Included | Included | Included |
| CSV exports | Conversations, leads, FAQs and knowledge base. | Included | Included | Included |
| Platforms & data | ||||
| Native plugins | WordPress/WooCommerce, OpenCart 3 & 4, PrestaShop, Magento, Shopware, Joomla and Drupal — automatic catalog, page and policy sync. | Included | Included | Included |
| Shopify app & any website | Shopify App Store install; one-line script for BigCommerce, Wix, Webflow, Squarespace and custom sites. Trains on your site content. | Included | Included | Included |
| Your data, your call | Export everything as JSON, delete conversations, leads or knowledge any time, or delete the account. | Included | Included | Included |
| Monthly limits | ||||
| Conversations per month | Chats the widget can hold each month. | 15 | 150 | Unlimited |
| Knowledge items | Pages, FAQs, uploads and products the AI is trained on. | 100 | 500 | Unlimited |
| Synced products | Products kept in sync from your catalog. | 200 | 2,000 | 10,000 |
| Stores | Websites on one account. | 1 | 1 | 1 |
Free is $0 for one store and includes every feature above except removing the badge. Paid plans: Starter $4.49/month and Grow $7.49/month — unlimited teammates on every plan. Developers on a custom platform can push products, pages, FAQs, policies and coupons into the knowledge base through the store sync endpoints; there is no read API, no webhooks and no Zapier integration today. See full plan limits.
Every platform we support
A native plugin means one-click Easy Connect and automatic catalog sync. Everywhere else the one-line widget trains on your site content. Each platform below links to its setup guide and download.
WordPress & WooCommerce
AI chatbot plugin for WordPress sites and WooCommerce stores.
Native plugin
OpenCart
AI chatbot extension for OpenCart 3.x and 4.x stores.
Native plugin
Shopify
Official app on the Shopify App Store.
Native plugin
nopCommerce
AI chatbot for nopCommerce 4.60–4.90 stores.
PrestaShop
AI chatbot for PrestaShop 8 and 9 shops.
Native plugin
Magento / Adobe Commerce
AI chatbot for Magento 2.4+ and Adobe Commerce.
Native plugin
Shopware
AI chatbot for Shopware 6 storefronts.
Native plugin
Joomla
AI chatbot for Joomla 5 and 6 sites.
Native plugin
Drupal
AI chatbot for Drupal 10 and 11 sites.
Native plugin
BigCommerce
AI chatbot for BigCommerce storefronts.
Wix eCommerce
AI chatbot for Wix sites and Wix Stores.
Webflow
AI chatbot for Webflow sites.
Squarespace Commerce
AI chatbot for Squarespace sites and stores.
Any Other Website
One-line JavaScript widget for any site or web application.
Ready to Add an AI Chatbot to Your Ecommerce Store?
Free setup includes installation, RAG training, brand customization, and go-live support. Works with all 14 supported platforms and any website.