Vatdi vs JivoChat

JivoChat starts from the agent: give one person a single inbox for the website, WhatsApp, Messenger, Instagram, Telegram, email and phone, with canned responses, visitor monitoring and callbacks. It is popular with small teams in retail, travel and services because it makes one agent feel like three.

Vatdi starts from the customer: most questions on a store are answerable from the catalogue and policies, so answer them instantly, in the customer's language, and only involve a person when it matters. The agent inbox exists, but the goal is to keep it quiet.

As of September 2026, JivoChat's free plan covers up to five agents with basic website chat. Pro adds channels, integrations and analytics at about $19 per agent per month billed annually (more month-to-month), and Enterprise around $38 per agent. Its AI features are a separate paid add-on. A three-agent store on Pro with AI is roughly $70–90 a month.

Vatdi is $4.49 or $7.49 a month with no cap on AI replies, with unlimited teammates on both. The AI is not an add-on; it is the product. Free covers 15 conversations a month with every feature, for testing on real traffic.

JivoChat's AI assists agents with suggested replies and can run a chatbot from content you provide. It does not sync a product catalogue or check orders by itself.

Vatdi syncs products, pages and policies from WooCommerce, OpenCart, PrestaShop, Magento, nopCommerce or Shopware (Shopify stores are learned from the storefront) and retrieves the matching items before it answers, so a question about a specific product returns the real price, variants and link. Customers check order status by order number. The AI can offer coupons where allowed, point to your real best sellers and recommend products, and every reply is scored so you see what it handles well.

JivoChat's handover is its whole product: agents are online, chats route to them, and the mobile apps keep them reachable. Vatdi's is narrower: the AI offers a human when it should, your team gets a sound and browser notification, a teammate joins from the customer's widget and hands back to the AI when done; missed handoffs are reported. Vatdi is website-only. If WhatsApp, Instagram or phone callbacks are part of how you sell, JivoChat keeps them and Vatdi does not.

Vatdi has three plans and no per-seat pricing, so adding a teammate never changes your bill. Every plan has every feature; they differ by monthly volume, and only paid plans can remove the badge.

• Free — $0. One store, 15 conversations a month, 100 knowledge items and 200 synced products. Every feature is included — order tracking, human handover, the team inbox, analytics — so you can run it on real visitors before you pay anything.
• Starter — $4.49/month. 150 conversations, 500 knowledge items, 2,000 synced products, and the "Powered by Vatdi" badge can be removed.
• Grow — $7.49/month. Unlimited conversations, unlimited knowledge items, 10,000 synced products, and the "Powered by Vatdi" badge can be removed.

Every plan includes training on your own products, pages and policies, 95+ languages with automatic detection, order tracking, human handover, lead capture and coupons. There is no setup fee and you can cancel from the billing page at any time.

We would rather you pick the right tool than pick us and churn. JivoChat is the better pick if your team needs WhatsApp, Messenger, Instagram, Telegram, email and phone in one inbox, wants mobile apps for agents, relies on visitor monitoring and proactive invitations, or already has enough agents online that AI is a nice-to-have rather than the point.

Vatdi is built for one job: answering shoppers on your website from your own store data, and handing them to a person when it matters. It does not do WhatsApp, Messenger or email ticketing, and it is not a marketing automation suite. If your support runs primarily through those channels, keep the tool that owns them and use Vatdi for the website widget, or skip us.

Vatdi has native apps and extensions for Shopify, WooCommerce and OpenCart and a one-line script for everything else, so the swap is a few minutes. Some stores keep JivoChat for WhatsApp and phone and use Vatdi for the website widget; the two do not conflict.