How to Track Orders with an AI Chatbot
Real-time order status in the chat widget, no agent needed
Vatdi makes it easy to track orders with an AI chatbot. Connect your Shopify, WooCommerce, or OpenCart store, and customers can type "where is my order" to get real-time tracking information directly in the chat. This eliminates the most common support request and reduces ticket volume by up to 30%.
Step-by-Step Guide
Connect your ecommerce platform
Link your Shopify, WooCommerce, or OpenCart store to Vatdi via the built-in integration.
Enable order tracking
Activate the order tracking module in your chatbot settings.
Configure authentication
Choose how customers verify their identity: email address, order number, or both.
Test and deploy
Place a test order, track it in the chatbot, verify the information is correct, and go live.
How Order Tracking Works
Vatdi connects to your ecommerce platform via API. When a customer asks about their order, the chatbot looks up the order by email or order number, retrieves the latest status from the store and shipping carrier, and displays it in a clear, formatted message.
Supported Platforms
Vatdi integrates with Shopify, WooCommerce, and OpenCart out of the box. Custom integrations are possible via the Vatdi API for other platforms or custom-built stores.
Reduce Your Top Support Request
"Where is my order?" accounts for 25-40% of all ecommerce support inquiries. Automating this single question frees your team to handle higher-value conversations and complex issues.
Key Benefits
Let customers check order status without contacting support
Reduce WISMO tickets by up to 30%
Provide shipping carrier tracking links in chat
Notify customers proactively when order status changes
Frequently Asked Questions
Vatdi supports Shopify, WooCommerce, and OpenCart natively. Other platforms can be connected via the Vatdi API.
Customers enter their email address, order number, or both. Vatdi matches this against your store data to retrieve the correct order.
Yes. Vatdi pulls the latest status from your store and connected shipping carriers in real time.
Yes. Paid plans support multiple store connections, each with independent order tracking.
Basic order tracking is included in the free plan with limited lookups per month. Paid plans offer unlimited tracking.
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