Resolve customer complaints faster and prevent escalations
Vatdi is an AI chatbot for complaint management that acknowledges issues instantly, collects relevant details, proposes resolutions, and escalates to a human when needed. It reduces average resolution time by 60% and turns negative experiences into positive ones. Free plan available.
Last updated
2K+
Active Users
100K+
Conversations Handled
24/7
Always Online
10K+
Human Handovers
Slow complaint response increases frustration
Unstructured complaints waste agent time
Complaints escalate unnecessarily
No follow-up after resolution
Automated complaint intake
Resolution proposal and execution
Escalation with full context
Post-resolution follow-up
When a customer is upset, response speed matters most. Vatdi acknowledges the complaint within seconds, validates the customer frustration, and begins working toward a resolution immediately rather than making them wait in a queue.
Vatdi asks the right questions to understand the complaint fully, including order details, what happened, and what the customer expects. This structured data helps agents resolve faster if escalation is needed.
For common complaints, Vatdi proposes and executes resolutions like refunds, replacements, or credits. After resolution, it follows up to confirm satisfaction, turning a negative experience into a loyalty-building moment.
Install on your store in one click, or paste the one-line widget on any other site.
Yes. For common issues like late delivery or wrong item, Vatdi proposes and executes resolutions like refunds or replacements.
Vatdi is trained to respond with empathy, acknowledge frustration, and focus on resolution. It never argues or dismisses concerns.
Vatdi escalates when the issue is complex, the customer requests a human, or sentiment analysis detects high frustration.
Yes. Vatdi sends a follow-up message to confirm the customer is satisfied and offers additional help if needed.
Yes. Analytics show complaint categories, resolution rates, average handling time, and satisfaction scores.
Deploy an AI chatbot trained on your business data in under 5 minutes. No credit card required.
