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AI Chatbot for Food Delivery

Answer menu, delivery and policy questions at any hour.

Vatdi is a chat widget for food delivery sites. It answers menu, allergen, delivery-area and policy questions from your own content, in the language the customer writes in, at any hour. It cannot refund, credit or redeliver an order, and it has no driver tracking: anything needing action goes to a person with the chat attached.

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Food Delivery Platform Founders & Operations Managers Challenges Vatdi Solves

Massive volume of "where is my order?" inquiries during peak hours

Refund and complaint processes too slow for customer expectations

Drivers and restaurants unable to handle customer service calls

Promo code and pricing confusion causing support tickets

How Food Delivery Platform Founders & Operations Managers Use Vatdi

Order status lookup where your ordering platform has a Vatdi plugin

Missing-item and wrong-order reports collected and passed to a person

Your refund and delivery policies explained consistently, at any hour

Menu, allergen and delivery-area questions answered in over 95 languages

Resolve Order Issues in Seconds

Missing items, wrong orders and late deliveries happen. Vatdi takes no financial or account action, so it does the part before that: it explains what your policy says, collects the order number and what went wrong, and hands the chat to a person, who is alerted by email and browser notification. Outside your agent hours the widget says when someone will be back.

What Vatdi Can Tell Customers About an Order

There is no dispatch integration and no driver location. On the platforms with a native Vatdi plugin, a customer who gives an order number plus the email or phone on the order gets the status your store holds, and nothing beyond that. On a custom ordering site the AI answers from your published delivery times and areas, and hands the rest to a person.

Turn Complaints into Loyalty

A quick, fair resolution turns an angry customer into a loyal one. The AI cannot make that decision, but it can make the wait short: an immediate reply stating your policy honestly, a handover marked Needs you in the team inbox, and the full conversation there so the agent does not ask the customer to repeat it.

Frequently Asked Questions

No. There is no dispatch or courier integration, no driver location and no live ETA. Where your ordering platform has a Vatdi plugin, the customer can give an order number plus the email or phone on the order and get the status held in your store. Anything beyond that goes to a person.

No. Vatdi takes no financial actions at all: it cannot refund, credit, cancel or redeliver. It explains your refund policy, records what happened, and hands the conversation to a person who acts in your own system. Your team is alerted by email and browser notification, and missed handovers are tracked.

It can take the report, not settle it. The AI asks for the order number and what was missing, explains what your policy says happens next, and passes the chat to a person with everything already collected. The resolution itself, whether credit or redelivery, is made by your team in your own system.

The AI answers visitors in parallel rather than queueing them, which is the point during a Friday-night rush. We do not publish a concurrency figure. Watch the conversation cap instead: 15 a month on the free plan and 150 on Starter, so a busy delivery service belongs on Grow, where conversations are unlimited.

The AI can offer the codes you have set up in the dashboard, with their conditions, when they fit the conversation. It does not validate a code the customer types in or apply anything to an order: the customer enters the code at checkout as usual. Promotions you have not added are unknown to it.

Transform Your Food Delivery Business with AI

Join thousands of food delivery professionals already using Vatdi to automate support and boost conversions.

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