AI Chatbot for Nonprofits and Charities

• How much of my donation reaches the programme, and how is that reported?
• Is my gift tax-deductible, and how do I get a receipt?
• How do I volunteer, and what commitment is expected?
• Do I qualify for this service, and what documents do I need?
• When and where is the next event, and do I need to register?

All of that is already written somewhere on your site or in a PDF. The AI retrieves from those sources rather than improvising, which is what keeps eligibility and tax answers safe to automate.

Point it at your website and it crawls the pages. Upload annual reports, eligibility criteria and programme leaflets as PDF, Word, CSV, TXT or Markdown. Import an FAQ from a spreadsheet. Add extra URLs from partner sites you trust. Answers cite your material, and the quality score on every conversation plus the insights report tell you which question you have not covered yet.

Service users often are not writing in the organisation's main language. The widget detects the language of each message and replies in it across 95+ languages, with a fallback you choose, and every visible label can be translated per site with AI auto-translation you review before publishing.

Safeguarding, casework and anything about an individual's circumstances should reach a person quickly. The AI offers a handover when it cannot answer or when the visitor asks; your team gets an email and sound alert with the full transcript and replies in the same widget. Agent hours make availability honest, and unanswered requests are listed in a Missed queue rather than lost. Unlimited teammates on every plan means volunteers can be added without per-seat cost.

Nonprofit sites serve two audiences whose questions barely overlap, and the same widget has to handle both without confusing them.

Donors and supporters ask about impact, tax treatment, regular giving, corporate matching and events. Those answers live in your annual report, giving page and event listings, and they benefit from being specific: the percentage of income spent on programmes, the exact wording of the tax status, the date of the next event.

Service users ask about eligibility, waiting times, documents, confidentiality and how to make contact safely. Those answers must be exact and, where they are not written down, must reach a person rather than be improvised. Setting the AI to hand over on anything it cannot retrieve is not a limitation here, it is the correct design.

Quick replies help separate the two paths at the first message: a couple of preset questions such as "I want to donate" and "I need help" send each visitor toward the right content immediately.

Conversations, leads and knowledge can be exported as JSON or CSV and deleted at any time, including deleting the whole account. You choose which fields the pre-chat form asks for and which are required, so you can collect a first name and nothing else where that is the right call. Nothing is pushed to a CRM or a mailing platform, because there is no connector — what you export is what moves.

For safeguarding-sensitive services, the practical setup is a minimal pre-chat form, an early handover, and agent hours that reflect when trained staff are genuinely available.

1. Create the account and add your site. On WordPress, Joomla or Drupal there is a plugin; on Wix, Squarespace or a custom site it is a one-line script before the closing body tag.
2. Let it read your website. The crawl picks up your public pages; add extra URLs for anything on a partner domain.
3. Upload the documents that carry the real answers — annual report, eligibility criteria, safeguarding statement, event listings — as PDF, Word, CSV, TXT or Markdown.
4. Set two or three quick replies so the first click sends donors and service users down different paths.
5. Set agent hours and the handover message to match when trained staff or volunteers are genuinely on.
6. Check the insights report after a week and write the answers to whatever the AI could not cover.

Most organisations finish this in an afternoon, and the brand colours and logo can be pulled from the website in one click rather than configured by hand.

Free covers 15 conversations a month with every feature switched on, including handover, lead capture and translations, with no card and no trial clock. Starter is $4.49 a month for 150 conversations and removes the "Powered by Vatdi" badge. Grow is $7.49 for unlimited conversations. There are no per-seat charges, which is usually what makes mainstream support tools unaffordable for a volunteer-run team.