Resolve customer questions before they become support tickets
Vatdi is an AI chatbot for ticket deflection that intercepts customer questions and provides instant answers from your knowledge base before a ticket is created. It reduces ticket volume by 40-60%, lowers support costs, and improves customer satisfaction with faster resolutions. Free plan available.
Last updated
2K+
Active Users
100K+
Conversations Handled
24/7
Always Online
10K+
Human Handovers
Ticket volumes growing faster than headcount
Simple questions create unnecessary tickets
Agents burned out on repetitive issues
Support costs scaling linearly with growth
Pre-ticket question resolution
Help page chat widget
Knowledge base self-service
Support cost reduction
Vatdi appears on your contact and help pages to answer questions before customers submit a ticket. By resolving the issue in real time, many tickets are never created. The customers who do submit tickets have genuinely complex issues that need a human.
Vatdi trains on your help center, product docs, and FAQ content to provide accurate, source-cited answers. It continuously learns from new content and unanswered questions to improve deflection rates over time.
Track how many conversations were resolved without a ticket, which topics are most deflected, and how much time and money you save. Vatdi provides clear ROI metrics for your support operations.
Install on your store in one click, or paste the one-line widget on any other site.
Ticket deflection means resolving a customer question before it becomes a support ticket, reducing the volume your team handles.
Customers typically see 40-60% ticket deflection within the first month, depending on knowledge base quality.
Yes. If Vatdi cannot resolve the issue, it seamlessly creates a ticket with full conversation context for your agents.
Vatdi flags unanswered questions so you can add content. Each update increases the deflection rate continuously.
Yes. The analytics dashboard shows deflected tickets, estimated cost savings, and ROI based on your cost-per-ticket.
Deploy an AI chatbot trained on your business data in under 5 minutes. No credit card required.
