AI Chatbot with File Sharing
Exchange files and images directly inside conversations
Vatdi provides secure file sharing within the chat widget so visitors and agents can exchange documents, images, screenshots, and other files without leaving the conversation. This eliminates the need for external email threads and speeds up resolution for issues that require visual evidence.
How It Works
Enable File Sharing
Turn on file sharing from your chatbot settings. Configure allowed file types and maximum file size.
Visitors Share Files in Chat
The chat widget displays an upload button. Visitors can attach files to their messages with a single click.
Agents Download and Respond
Agents see uploaded files inline in the inbox and can download or preview them. They can also share files back.
Key Benefits
Collect screenshots from visitors reporting bugs or display issues
Receive invoices or receipts for billing dispute resolution
Share user guides and documentation directly within the support chat
Visitor File Uploads
Visitors can drag and drop or click to upload files directly in the chat. Support screenshots, invoices, error logs, and any other document type your team needs to resolve an issue. Files are scanned for malware before being stored.
Agent File Delivery
Agents can share documents, guides, images, and resources with visitors in-chat. Send a setup guide PDF, a product image, or a custom quote without asking the visitor to check their email.
Secure Storage and Access
All uploaded files are encrypted at rest and in transit. Access is restricted to the conversation participants. Files are automatically purged based on your data retention policy to maintain compliance.
Frequently Asked Questions
Vatdi supports images (PNG, JPG, GIF, WebP), documents (PDF, DOCX, XLSX, CSV), and compressed archives (ZIP). You can customize the allowed types.
The default maximum file size is 10 MB per file. Enterprise plans can increase this limit upon request.
Yes. All uploaded files pass through malware scanning before being stored or made available for download.
Files follow your account data retention policy. By default, they are retained for 12 months unless configured otherwise.
Yes. You can enable or disable file sharing per chatbot and configure it for visitors only, agents only, or both.
Enable Seamless File Sharing in Chat
Let visitors and agents exchange files without leaving the conversation.