AI Chatbot with Team Inbox
One inbox for every conversation across AI and human agents
Vatdi provides a unified team inbox where your support, sales, and success teams manage all chatbot conversations in one place. Assign chats to agents, tag and prioritize threads, add internal notes, and collaborate in real time while the AI handles routine queries automatically.
How It Works
Invite Your Team
Add team members and assign roles like admin, agent, or viewer. Set working hours and availability for each person.
Configure Routing Rules
Define how conversations are assigned: by department, skill tag, round-robin, or manual selection.
Collaborate and Resolve
Agents pick up conversations, add notes, collaborate with teammates, and use AI suggestions to respond faster.
Key Benefits
Centralize support operations across multiple chatbots and websites
Enable team collaboration on complex customer issues with internal notes
Track agent performance and response times from a single dashboard
Ensure no conversation is missed with automatic assignment and alerts
Unified Conversation View
Every conversation, whether handled entirely by AI or escalated to a human, appears in one chronological inbox. Filter by status, assignee, priority, tag, or chatbot to focus on what matters. No conversations fall through the cracks.
Assignment and Routing Rules
Automatically assign conversations based on department, skill, round-robin, or load balancing. Manual assignment is also supported with drag-and-drop simplicity. Agents see only the conversations relevant to their role.
Internal Collaboration Tools
Add private internal notes visible only to team members. Mention colleagues with @tags to pull them into a conversation. Use canned responses and AI-suggested replies to speed up resolution without sacrificing quality.
Frequently Asked Questions
The number of agents depends on your plan. Business plans include up to 10 agents, and Enterprise plans support unlimited agents.
Yes. When a conversation is escalated, the agent sees the full AI conversation history, visitor profile, and any collected data.
Yes. Create and share canned response templates across your team for consistent, fast replies to common questions.
Yes. Agents receive browser, email, or Slack notifications for new assignments, mentions, and priority escalations.
The team inbox is fully responsive and works on mobile browsers. A dedicated mobile app is on the roadmap.
Manage All Chats in One Inbox
Assign, collaborate, and resolve conversations faster with your entire team.