Answer Customer Questions Instantly
Zero wait times. Instant, accurate answers from your knowledge base.
Vatdi helps you answer customer questions instantly by providing AI-powered customer support that works 24/7. With RAG training, human handover, and multi-platform support, answers are written from your own products, pages and uploads rather than guessed, and the AI says when it does not know.
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The Problem
Customers abandoning chat or calls due to long wait times
First response time metrics consistently missing targets
Support queue growing faster than agents can work through it
Customers repeating their issue to multiple agents
How Vatdi Solves This
Answer product, pricing and policy questions from your own synced content
Eliminate queue wait times during peak hours
Deliver consistent answers regardless of time of day or agent availability
Let customers self-serve without navigating complex help centers
How to Get Started
Import Your Business Knowledge
Upload help articles, product docs, and policies. Vatdi makes them instantly searchable via conversation.
Customize Response Style
Set your brand voice, tone, and any specific answer templates the AI should follow.
Deliver Instant Answers
Paste the one-line script, or install the plugin for your platform, and the widget starts answering. It loads asynchronously so it does not hold up the page.
Speed Is the New Standard
Modern customers expect answers in seconds, not minutes, and a question left hanging on a product page usually ends the visit. Vatdi replies as soon as it has retrieved the matching content from your store, at any hour, in more than 95 languages, detecting the language the visitor writes in automatically.
Accurate Answers, Not Just Fast Ones
Speed without accuracy creates more problems than it solves. Vatdi uses retrieval-augmented generation to ensure every response is grounded in your verified knowledge base, delivering both speed and precision.
Self-Service That Customers Actually Like
Instead of forcing customers to search through FAQ pages, Vatdi lets them ask questions naturally and get direct answers. It feels like chatting with a knowledgeable team member, not searching a database.
Frequently Asked Questions
Fast enough that visitors do not queue, but we do not publish an average figure: it depends on the question, how much content you have synced, and the model. Each answer means retrieving the matching products or snippets from your store and then writing the reply from them. Chat answers run on OpenAI GPT-4o-mini.
Yes. Every answer is written from content retrieved out of your own catalogue, pages, policies and uploads, rather than from general model knowledge. Product answers come back as cards with the image, price and link, so the visitor can check the source. When nothing relevant is retrieved, the AI says it does not know.
Absolutely. Vatdi maintains full conversation context so follow-up questions are understood and answered correctly without the customer repeating themselves.
Vatdi transparently tells the customer it does not have the information and offers to connect them with a human agent, avoiding fabricated responses.
Yes. The Vatdi chat widget is fully responsive and delivers the same instant experience on mobile, tablet, and desktop devices.
Give Customers the Answers They Need, Instantly
Deploy Vatdi and eliminate wait times with AI-powered instant responses. Free to start.