Handle Returns and Refunds Automatically
Returns questions answered from your own policy, at any hour.
Vatdi cannot issue refunds or create return requests. It is a chat widget that explains your returns policy in the language the visitor writes in, quoting the window, the conditions and the exceptions from your own pages, then hands the chat to a person when a decision has to be made. Your team is alerted by email.
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The Problem
Return requests clogging support queues with repetitive back-and-forth
Customers frustrated by slow, multi-step return processes
Agents spending disproportionate time on simple return eligibility checks
Inconsistent return policy application across different agents
How Vatdi Solves This
Answer returns questions from your own policy, in the language the visitor writes in
State your return window and conditions the same way every time
Look up an order status on the platforms that have a Vatdi plugin
Hand the conversation to a person when a refund decision is needed
How to Get Started
Configure Your Return Policy
Add your returns page, or paste the rules in as knowledge, so the AI answers from the same wording every time.
Connect Your Order System
Install the plugin for your platform if it has one, so a customer who gives an order number plus the email or phone on the order can get its status.
Set Up the Handover
Choose who gets notified and set your agent hours. Anything needing a refund decision reaches a person with the full conversation attached.
Why Returns Matter More Than You Think
A returns policy that is easy to find and easy to understand removes a common reason for abandoning a purchase. Most returns questions are the same handful: how long is the window, who pays the postage, what condition the item has to be in. Vatdi answers those from your own policy content at any hour, in more than 95 languages.
Consistent Policy Application
Different agents interpret return policies differently. Vatdi quotes the same policy every time from the same source, so the answer does not change with whoever is online. It does not decide individual cases: when a customer asks for an exception the AI says so and offers a person, and the handover reaches your team by email and browser notification.
From Cost Center to Loyalty Driver
Taking the repetitive part of returns off your team leaves them for the cases that need judgment. The refund itself still happens in your store admin, where it belongs, and the conversation that led to it arrives in the team inbox with full context so the agent does not start from scratch.
Frequently Asked Questions
No. Vatdi takes no financial or account actions: it cannot refund, credit, cancel or edit an order. It explains your returns policy, tells the customer what the next step is, and hands the conversation to a person who completes the refund in your store admin. Your team is alerted by email and browser notification.
It can state the rule, not the verdict. The AI quotes your return window and conditions from your policy content, and on the platforms with a native plugin it can look up an order status when the customer gives the order number plus the email or phone on the order. Deciding a specific case is left to a person.
There is no return or refund tracking. Where your platform has a Vatdi plugin, a customer who gives an order number plus the email or phone on the order can get the order status held in your store. Anything about a return in progress goes to a person, with the chat history attached.
Both, with a difference. On WooCommerce, OpenCart, PrestaShop, Magento, Shopware, Joomla and Drupal Commerce the plugin syncs your catalogue and enables order status lookup. The Shopify app adds the widget and trains on your pages, collections and policies, but has no order lookup. Neither one automates a return.
Every return that needs a decision goes to a person, because the AI never makes one. The visitor can ask for a human at any point, and the AI offers one when it cannot answer. The chat lands in your team inbox with the full history, marked Needs you, and your agents reply in the same widget the customer is using.
Automate Returns and Keep Customers Happy
Deploy Vatdi and turn returns from a support burden into a loyalty builder. Free to start.