Ensure visitors always get answers, even when your team is offline
Vatdi makes it easy to set up live chat with AI fallback. When your agents are online, visitors chat directly with your team. When agents are offline or busy, the AI takes over seamlessly, answering questions from your knowledge base and capturing leads until a human is available again.
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Create an account, upload your knowledge base, and train the AI chatbot on your content.
Invite agents to your Vatdi workspace. Set their schedules and availability status.
Choose whether AI handles all conversations first or only activates when agents are unavailable.
Define when the AI should escalate to a human agent: sentiment, keywords, or visitor request.
Vatdi monitors agent availability in real time. When no agents are online, the AI activates automatically and handles conversations using your trained knowledge base. Visitors experience zero wait time and the transition is completely seamless.
A pure-AI or pure-human approach each has limitations. The hybrid model gives you the best of both: AI handles routine questions and off-hours traffic, while human agents take on complex or sensitive conversations during business hours.
Define triggers for when the AI should offer a human agent: specific keywords, negative sentiment, repeated clarification requests, or an explicit visitor request. All conversation context transfers seamlessly to the agent.
Provide 24/7 support even with a small team
Eliminate visitor wait times during peak hours
Capture leads overnight when agents are offline
Reduce agent workload by letting AI handle routine questions first
The AI chatbot takes over automatically, answering questions from your knowledge base and capturing leads for follow-up.
Yes. Agents can let the AI suggest responses, pull knowledge base articles, or handle the conversation while they supervise.
When the AI detects it should escalate, it asks the visitor if they want to speak with a human. If yes, the full chat history and context transfer to the agent.
Yes. Define business hours for each agent. Outside those hours, the AI handles all conversations automatically.
The visitor sees a brief message like "Connecting you with a team member." The conversation continues in the same chat window.
Deploy an AI chatbot trained on your own data in under 5 minutes. No credit card required.
