Make Shopify returns effortless for customers and your team.
Vatdi is a Shopify chatbot for returns management that automates the entire return and exchange process on your Shopify store. Customers initiate returns, check eligibility, and track refund status through conversation while your team focuses on growing the business.
Last updated
2K+
Active Users
100K+
Conversations Handled
24/7
Always Online
10K+
Human Handovers
Let Shopify customers initiate returns through a guided chat conversation
Check return eligibility automatically based on your store policies
Process exchanges and size swaps without agent involvement
Provide real-time refund status updates via chat
Returns are a fact of e-commerce life. Vatdi makes them painless for both customers and store owners by automating the entire process within a friendly chat conversation on your Shopify store.
Configure your return window, eligible product categories, and refund rules. Vatdi applies them consistently for every return request, eliminating policy interpretation inconsistencies.
Instead of processing a refund, Vatdi can suggest exchanges and alternatives, retaining the sale while keeping the customer happy. This simple shift can significantly reduce revenue loss from returns.
Install on your store in one click, or paste the one-line widget on any other site.
Vatdi guides customers through the return process via chat, checks eligibility against your policies, and processes approved returns automatically.
Yes. Vatdi can recommend alternative sizes, colors, or products to convert return requests into exchanges, retaining the sale.
Vatdi can work alongside your existing Shopify return apps or serve as a standalone return management solution.
Yes. Customers can ask Vatdi for real-time refund status updates at any time without contacting your support team.
Configure return windows, eligible categories, and refund rules in the Vatdi dashboard. The AI applies these rules consistently for every request.
Install Vatdi on Shopify and make returns effortless for your customers and your team.
