Answer the rules questions automatically; leave the points ledger to your loyalty app
Loyalty programmes generate a steady stream of rules questions: how points are earned, when they expire, what a tier unlocks, whether a discount stacks with a reward. Those are all answerable from your own programme rules, and Vatdi answers them in 95+ languages from your published content. Individual point balances live in your loyalty app, so the AI hands those to a person rather than inventing a number.
Last updated
2K+
Active Users
100K+
Conversations Handled
24/7
Always Online
10K+
Human Handovers
Low loyalty program engagement rates
Members forget about their rewards
Support team handles routine points inquiries
Redemption process is cumbersome
Points balance inquiry
Reward browsing and redemption
Tier status and benefits
Engagement and promotion alerts
Publish the programme rules once and the AI answers from them: earn rates, expiry, tier thresholds, what happens to points on a refunded order, whether rewards combine with sale prices. Because the answers are retrieved from your content rather than generated from general knowledge, they stay right when you change the programme — you edit the page, the AI follows.
Vatdi does not connect to loyalty platforms, so it cannot read an individual balance. It says so plainly and offers a person, with the conversation handed over in full. For stores on WooCommerce, OpenCart 3 and 4, PrestaShop, Magento, Shopware, Joomla (VirtueMart and HikaShop) and Drupal Commerce, it can still look up an order the customer proves is theirs, which covers the common "did my last order earn points" follow-up up to the point where the ledger matters.
A shopper asking what their tier unlocks is a shopper thinking about buying. The AI can answer the rule and suggest products from your catalogue in the same reply, and offer an active coupon when its conditions are met. You control how many products a reply may include.
Programme rules are exactly the content international customers get wrong. The visitor writes in their language and gets the answer in it, across 95+ languages, with a fallback language you choose. Every label in the widget can be translated per store, with AI auto-translation you review before saving.
A loyalty programme is only automatable to the extent it is written down. These six rules generate most of the questions, and each one takes a sentence:
| Rule | What to state exactly |
|---|---|
| Earn rate | Points per unit of currency, and whether tax and shipping count |
| Redemption value | What a point is worth at checkout, and any minimum |
| Expiry | The period, and whether activity resets the clock |
| Tier thresholds | The spend or points needed, and the window they are measured over |
| Stacking | Whether rewards combine with sale prices and coupon codes |
| Returns | What happens to points when an order is refunded |
Publish that as a page and the AI answers all six from it. Leave any of them vague and every instance becomes a handover, which is the hidden cost of a loosely documented programme.
Loyalty questions come disproportionately from your best customers, which makes them worth capturing rather than merely answering. The chat can collect contact details in conversation, through a pre-chat form whose fields you choose, or via the contact form. Every lead is rated one to five automatically, you can override the rating, and you get an email the moment one arrives plus CSV export with the ratings included.
What it does not do is push those contacts into a CRM or an email platform — there is no CRM connector, no Zapier app and no webhook. The export is the handoff, which is honest to say up front rather than discovering after signup.
Loyalty enquiries have an unusual profile for support work: high volume, low variety, and asked by customers who already buy from you. That combination makes them the cheapest category to automate and the most expensive to answer slowly. A member deciding whether to place an order to reach the next tier is making a purchase decision in real time, and a two-day email reply arrives after the decision has been made.
They also cluster around promotions, which is when your team has least capacity. Answering the rules automatically frees the people who would otherwise be re-typing the earn rate to handle the cases where a person genuinely helps.
Loyalty platforms ship their own widgets, and they are good at what a chat cannot do: showing a signed-in customer their balance, their tier and their available rewards. What they generally do not do is hold a conversation about the rules, in the customer's language, at midnight, when the person is not logged in.
The division that works in practice is simple. The loyalty app owns the ledger and the redemption flow. The chat owns the explanation: how earning works, what a tier unlocks, whether points survive a refund, how to join. When the question turns out to be about a specific account, the chat says so and offers a person rather than guessing, and the customer ends up in the right place with less friction than a support form.
Because Vatdi has no connector to loyalty platforms, this is a content integration rather than a technical one, which is worth knowing before you plan around it.
Every feature described here is on every plan. Free covers 15 conversations a month with no card; Starter is $4.49 a month for 150 conversations and removes the Vatdi badge; Grow is $7.49 for unlimited conversations and unlimited knowledge items. Teammates are unlimited on all three, so the loyalty or retention person can sit in the same inbox as support at no extra cost.
Install on your store in one click, or paste the one-line widget on any other site.
No. Vatdi does not integrate with loyalty platforms, so it cannot read an individual ledger. It says so and hands the conversation to your team.
Answers come from your published rules, so editing the page updates the answers. Nothing is hardcoded into the bot.
No. It answers questions and can offer coupons you created; awarding points stays in your loyalty app.
Yes, 95+ languages are auto-detected, and you can translate every widget label per store.
Yes, every feature is on every plan. The free plan is capped at 15 conversations a month.
The free plan holds 15 conversations a month with every feature switched on. No card, no trial clock.
