AI chatbot

AI Chatbot for Subscription Questions

Answer the billing and policy questions; route account changes to a person

Subscription support splits cleanly in two. Questions about how billing works, what a plan includes, how to pause, and what happens to a delivery when you skip are answerable from your own terms. Changes to a specific account — cancelling, refunding, moving a renewal date — need a person or your billing system. Vatdi answers the first half and hands over the second with the full conversation.

Last updated September 15, 2026

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Free plan, no credit card
95+ languages
Human handover included

Vatdi Assistant

The gap without an assistant

Subscription changes overload support teams
Customers churn because cancellation is easier than finding help
Failed payments cause involuntary churn
Billing inquiries are repetitive and time-consuming

How Vatdi closes it

What the assistant does for you

Plan upgrade and downgrade
Cancellation deflection and retention
Invoice and billing self-service
Failed payment recovery

What the AI can answer on its own

How the billing cycle works and when the next charge falls due in general terms.
What each plan or box includes, and how plans differ.
How to pause, skip or change frequency, step by step from your own help pages.
Your cancellation and refund policy, quoted accurately rather than paraphrased.
Delivery timing questions, and for stores with a native plugin, the status of a specific order the customer proves is theirs.

What must stay with a person

Vatdi has no connection to your billing system. It cannot cancel a subscription, move a renewal date, refund a charge or change a payment method. It says so directly and offers a handover: your team gets an email and sound alert, the transcript, and a reply box in the same widget the customer is using. Agent hours keep that promise honest — outside them the widget says nobody is available rather than leaving the customer waiting.

Why the honest split converts better

Subscription customers are already suspicious of support that stalls them. A bot that pretends it can cancel and then cannot produces a complaint; one that answers the policy question accurately in seconds and passes the cancellation to a named queue produces a resolved ticket. The measurable version of this is in the reports: resolution rate, missed handoffs and the questions the AI could not answer.

Setup for a subscription store

Sync the store and upload the subscription terms, billing FAQ and pause or skip instructions.
Write one FAQ per policy edge case that generates tickets — failed payment, changed address, skipped box.
Turn on order lookup if your platform supports it, and test it with a QA order.
Set agent hours and route handovers to the person who can actually change accounts.
Review the insights report weekly; unanswered questions are usually a missing paragraph in the terms.

Where subscription support differs from ordinary retail

A one-off shopper asks about a product; a subscriber asks about a relationship. The questions carry more consequence, so imprecision is more expensive.

The customer already pays you. A vague answer about billing reads as evasive rather than merely unhelpful, and it is one click from a cancellation page.
Timing is contractual. Skip deadlines, notice periods and renewal dates are exact numbers, so an approximate answer is a wrong answer.
Volume clusters on renewal dates. Support load is not spread evenly, which is why per-resolution pricing is uncomfortable for subscription stores.
Retention beats deflection. The goal is not to close the ticket, it is to keep the subscription. That makes fast handover to a person who can act the important part of the design.

The questions that decide whether someone stays

Cancellations rarely start as cancellations. They start as "can I skip next month", "can I swap the flavour", "can I change my delivery day" — questions where a fast, accurate answer keeps the subscription and a slow one ends it. Those are all policy answers, available day and night, which is precisely what a retrieval-based chat is good at.

Two details make the difference between a save and a churn. First, the answer has to be specific: "you can skip up to 48 hours before your renewal date, from Account then Subscriptions" beats "yes, you can skip". Second, if the customer wants it done rather than explained, the handover has to be immediate and honest about timing, because a promise of "someone will get back to you" without hours attached is how a skip becomes a cancellation.

What to publish before you switch it on

The AI can only be as precise as your terms. For a subscription business, six pieces of content carry nearly all the volume:

Content	What it must state
Billing cycle	When charges fall, how the first period is prorated, what happens on a failed payment
Pause and skip	The cut-off relative to renewal, and the exact steps in your account area
Plan changes	Whether upgrades take effect immediately or next cycle, and how the difference is charged
Cancellation	The steps, the notice period, and what happens to the remaining term
Refunds	Which cases qualify, and the timeline you honour once approved
Delivery changes	Address and date changes, with the deadline for each

Write those as pages a customer would actually read and the chat inherits them. Leave one vague and it becomes a permanent source of handovers.

What it costs, and why the pricing shape matters here

Subscription businesses have predictable support volume with sharp peaks around renewal dates. Vatdi meters conversations rather than messages or AI resolutions, so a renewal-week spike does not produce a surprise invoice. Free covers 15 conversations a month with every feature on; Starter is $4.49 for 150; Grow is $7.49 for unlimited conversations. There is no per-seat charge, so support, retention and billing staff can all sit in the same inbox.

Where it runs

Native plugin on your platform, widget on everything else

Install on your store in one click, or paste the one-line widget on any other site.

WordPress

OpenCart

Shopify

PrestaShop

Magento

Shopware

Joomla

Drupal

Frequently Asked Questions

Can the chatbot cancel a subscription?

No. It explains your cancellation policy and the steps, then hands the request to your team with the conversation attached. Account changes stay with a person.

Can it tell a customer their next billing date?

It can explain how the cycle works from your terms. It cannot read an individual account, because it does not connect to billing systems.

Does it work outside business hours?

Yes for policy and product questions. For anything needing a person it says honestly that nobody is available and logs the request in the Missed queue.

Which platforms support live order lookup?

WooCommerce, OpenCart 3 and 4, PrestaShop, Magento, Shopware, Joomla and Drupal Commerce.

What does it cost?

The free plan covers 15 conversations a month with every feature. Paid plans are $4.49 for 150 conversations and $7.49 for unlimited, with no per-seat pricing.

Try it on your own store

The free plan holds 15 conversations a month with every feature switched on. No card, no trial clock.

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