What Bombay Furniture sells, and what shoppers ask
Bombay Furniture sells office furniture and custom bedroom pieces from Karachi through a WooCommerce store of about 103 products. Furniture shoppers ask for a match: a desk of 3 by 6 feet for a 10 by 12 room, an executive chair, a sofa, and 65% of all questions in the first week were of that kind. Another 15% asked where the showroom is.
47% of conversations started outside 9 to 5 Karachi time, the showroom's hours, which is when someone comparing desks at home is ready to ask.
What they connected, and what the assistant answers from
The store installed the Vatdi WordPress plugin on 9 September 2026 and had its first conversation the same day. It synced 103 products with their attributes and prices, 18 pages, the shipping and policy documents, 17 FAQs and the store's contact details with business hours, so a match question is answered from the products' own dimensions and a location question from the store's own page.
Asked for a 3 by 6 foot desk for a 10 by 12 room, the assistant proposed the closest catalogue match, a 30 by 60 inch super-gloss laminate desk at PKR 60,000, with its finish and frame. Early in the first week, before the contact details were synced, it told one visitor it did not yet have the office address rather than inventing one; that page is now in its knowledge base.
What the dashboard shows
In the first week, 19 conversations and 57 visitor messages were handled without a member of staff taking over, with a median first reply of 13 seconds. Nearly half of them arrived after closing time.
These are first-week figures and are labelled as such; they will be replaced with a full month's numbers. The counts, hours and response times are measured, not estimated.
Published 16 September 2026 with Bombay Furniture's permission. Figures are read from the store's own Vatdi dashboard for the period stated, with Vatdi's internal test traffic excluded. No figure on this page is an estimate.