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Live Chat and Chatbot Extensions for Joomla

Your options on Joomla 5 and 6, including VirtueMart and HikaShop stores

Adding chat to Joomla is straightforward; choosing between a chat box and an assistant that answers on its own is the real decision. The Joomla Extensions Directory carries live-chat extensions and universal widget wrappers, and both leave every question to a person. A native extension that reads your VirtueMart or HikaShop catalogue can answer product, delivery and order questions itself, at any hour, in the visitor's language.

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  • Free plan, no credit card
  • 95+ languages
  • Human handover included

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How Vatdi closes it

What the assistant does for you

  • Joomla article content Q&A

  • Association member support

  • Community site engagement

  • Resource and document discovery

01

Three ways to put chat on a Joomla site

A live-chat extension from the Joomla Extensions Directory. Straightforward, and entirely dependent on someone being available to answer.

A universal widget pasted into your template before the closing body tag. Any vendor, any site; it reads your published pages, not your store data.

A native Joomla extension connected to your account, which syncs your content and, on VirtueMart or HikaShop, your catalogue and orders. This is the only option that can answer "where is my order" without a person.

Vatdi is the third kind, for Joomla 5.x and 6.x.

02

What to check before you install anything

What to check before you install anything

  • Does it read your catalogue, or just your website? A crawler sees your product pages as text. A native module reads products, categories, prices and sale prices as data, which is what makes "is the blue one in stock" answerable.
  • Can it answer order-status questions? It is the most common post-purchase message. If the extension cannot look an order up, every one of those becomes a ticket.
  • How does it verify the customer? An order lookup that accepts an order number alone leaks data. It should require the email or phone on the order too.
  • What happens when the AI does not know? The honest behaviour is to say so and offer a person, with your real availability hours.
  • What triggers the bill? Seats, conversations, AI resolutions and message credits are four different meters. Pick the one that matches how your store actually gets busy.
  • Which languages? If you ship internationally, the reply has to come back in the language of the question.
03

What it can answer on a VirtueMart or HikaShop store

The extension syncs your articles, categories and product content, so questions about what you sell, what you charge and what your policies say are answered from your own pages. Order-status lookup works on both VirtueMart and HikaShop: the customer supplies the order number plus the email or phone on the order, the second factor is verified, attempts are rate-limited, and the answer comes live from your site with status, items and tracking.

On a content-only Joomla site with no shop, the same extension still answers from your articles, uploads and any extra URLs you add — useful for membership sites, associations and service businesses where the questions are about eligibility, hours and process rather than products.

04

What Joomla sites actually get asked

Joomla runs a wider mix of sites than most platforms, and the useful content differs by type.

  • VirtueMart and HikaShop shops get product, delivery and order questions, all answerable from the catalogue and the order lookup.
  • Membership and association sites get eligibility, renewal and event questions, which live in articles and PDFs. Upload the membership rules and the AI answers them at any hour.
  • Service businesses get pricing, availability and process questions. These convert well when the assistant also captures contact details, which it does in conversation, from a pre-chat form whose fields you choose, or from the contact form.
  • Multilingual community sites get the same question in several languages. Replies come back in the language of the question across 95+ languages.

In every case the limiting factor is whether the answer is written down somewhere. The insights report lists what visitors asked and what went unanswered, which is a practical content backlog for a small site team.

05

What it does not do on Joomla yet

Best-seller ranking from real sales figures is not available on Joomla yet — that ships on the OpenCart, WooCommerce, Magento and Shopware plugins. On Joomla the AI suggests products based on the question rather than by sales volume, and it will not call anything a best seller without data behind it.

As everywhere, it does not write to your site: no order edits, no refunds, no content changes.

06

How to add it

  1. Create a free Vatdi account and add your site domain.
  2. Install the extension package in Joomla, under System, then Install, then Extensions.
  3. Connect the site from the component's configuration screen; content and catalogue sync starts automatically.
  4. Upload any PDFs or documents that hold answers not published on the site.
  5. Enable order lookup if you run VirtueMart or HikaShop, and test it with a real order.
  6. Set agent hours and the handover message so visitors get an honest answer when nobody is on.

Brand colours and logo can be detected from the site in one click, and every widget label can be translated. The Joomla integration page carries the full install steps.

07

What it costs

Free covers 15 conversations a month with every feature enabled, no card required. Starter is $4.49 a month for 150 conversations and removes the vendor badge; Grow is $7.49 for unlimited conversations. Teammates are unlimited on every plan, which suits Joomla sites run by a small committee or a volunteer team as much as a shop.

Where it runs

Native plugin on your platform, widget on everything else

Install on your store in one click, or paste the one-line widget on any other site.

WordPress OpenCart Shopify PrestaShop Magento Shopware Joomla Drupal Any other site

Frequently Asked Questions

Joomla 5.x and 6.x.

Yes, including live order-status lookup on both, once the customer gives the order number plus the email or phone on the order.

Yes. It answers from your articles, uploads and any extra URLs you add, which covers membership, association and service sites.

Install the extension package under System, then Install, then Extensions, and connect it from its configuration screen. No template editing is required.

Yes: 15 conversations a month with every feature on, including order lookup, handover and translations, with no card and no trial expiry. It is a free plan rather than a countdown, so a quiet site can sit on it indefinitely.

Install the Vatdi extension for Joomla 5 or 6 from your administrator, press Easy Connect to link it to your account, and the chat widget appears on the site with your pages crawled for answers. VirtueMart and HikaShop shops get product sync and order lookup too. No developer and no code.

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Put it on your store today

Free plan: 15 conversations a month with every feature on, no card. Paid plans are $4.49 and $7.49.

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