Chat and Chatbot Modules for PrestaShop

Live chat modules. A chat box tied to your staff. Useful while someone is at a desk, silent otherwise. Cheap or free, and the right answer if you have people and want nothing automated.

Universal widgets. A script tag from a general chat vendor. Works on any site, but it sees your storefront the way a visitor does — it can read published text, not your product table, and it usually cannot look up an order at all.

Native modules. Installed in your back office, connected to your data. Products, categories, prices and policy pages sync, so answers are about your actual catalogue, and order-status questions can be answered live.

The PrestaShop Addons marketplace and the wider module ecosystem carry all three kinds, and the listing rarely makes clear which one you are buying. The checklist below is how to tell.

The module covers PrestaShop 8.x and 9.x. You upload it in the back office under Modules, then Module Manager, then Upload a module, and connect it to your Vatdi account. From that point the catalogue, categories, prices and policy content sync automatically and stay in step as you edit them.

Order-status lookup runs through the module's own front controller: the customer gives the order number plus the email or phone recorded on that order, the email must match exactly or the phone by its last eight digits, attempts are rate-limited, and only then does the reply carry status, items and tracking. That is the difference between a self-service answer and a data leak.

Human handover is included on every plan: your team is alerted by email and sound, replies in the same widget the customer is looking at, and agent hours mean the widget only offers a person when someone is genuinely there.

1. Create a free Vatdi account and add your shop domain.
2. Upload the module in Modules, then Module Manager, then Upload a module.
3. Connect the store from the module's configuration page; the catalogue sync starts immediately.
4. Upload the shipping and returns pages if they are PDFs or live off-site.
5. Turn on order-status lookup and test it against a real order from a staff account.
6. Set agent hours and the handover message so out-of-hours customers get an honest answer.

The widget's colours and logo can be pulled from your storefront in one click, and every visible label can be translated per store. Full install detail lives on the PrestaShop integration page.