AI chatbot

AI Chatbot for Stock and Inventory Questions

Answer availability questions from your real catalogue, without over-promising

"Is it in stock, and when would it arrive?" is the question that decides most online purchases. Vatdi answers it from your synced catalogue, shows stock only when you turn that on, and suggests alternatives from your own products when something is unavailable. Where the answer depends on a specific order rather than the catalogue, it looks the order up live.

Last updated September 15, 2026

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Free plan, no credit card
95+ languages
Human handover included

Vatdi Assistant

The gap without an assistant

Customers leave when stock info is unclear
Support agents manually checking inventory
Lost sales from out-of-stock items
No system to capture demand for restocks

How Vatdi closes it

What the assistant does for you

Real-time stock availability lookup
Back-in-stock email capture
Multi-location inventory search
Restock date inquiries

Why stock answers go wrong

Two failure modes cost sales. The first is silence: nobody answers, and the shopper checks a competitor. The second is worse: a bot promises availability from stale data, the order is taken, and you refund it a day later with an apology.

Vatdi treats stock display as an explicit choice for exactly that reason. If your sync interval means stock levels lag reality, you leave the display off and the AI talks about the product without claiming a number it cannot stand behind.

What syncs, and how current it is

Native plugins for WooCommerce, OpenCart 3 and 4, PrestaShop, Magento, Shopware, Joomla (VirtueMart and HikaShop) and Drupal Commerce push products, categories, prices, sale prices and policy content into the knowledge base, and keep them in step as you edit the catalogue. Sale prices only appear while the sale is actually running. Best sellers are ranked from units genuinely sold in your store, so the AI never calls something a best seller because it sounds popular.

On hosted platforms without a native plugin, the widget trains on your published site content instead, which is enough for product questions but not for live stock.

When the answer is about an order, not a product

"Has my order shipped" is a different question from "do you have this in stock". The first needs the order: the customer gives the order number plus the email or phone on it, and the AI returns status, items and tracking live from your store. The second needs the catalogue. Vatdi does both and does not confuse them.

Turning a no into a different sale

When something is unavailable, the useful next move is a specific alternative rather than an apology. The AI can suggest products from your catalogue with image, price and link, up to a limit you set, and can lead with best sellers when the shopper has not named anything specific. If the visitor still wants the original item, the conversation goes to your team so a person can offer a restock date you actually know.

Limits worth knowing before you start

The widget does not write to your inventory or reserve stock.
It does not send a back-in-stock notification later — it has no way to reach the visitor after the chat.
Stock accuracy is only as good as your sync; leave the display off if that lags.

What a stock conversation looks like in practice

A visitor asks "do you have the blue one in medium". Three things have to line up for a useful answer: the variant has to exist in the synced catalogue, the AI has to match the colour and size wording the shopper used rather than your internal SKU language, and the reply has to be honest about what it does not know.

What comes back is the product with its image, current price, and sale price if a sale is genuinely running, plus a link. If you have enabled stock display, availability is stated; if you have not, the reply stays with the product facts and offers a person for a firm answer. If the exact variant is missing, the AI can suggest the nearest alternatives from your own catalogue rather than ending the conversation.

The wording gap is the part most stores underestimate. Customers say "waterproof", your catalogue says "IPX7"; they say "for a 15-inch laptop", your listing says "38cm". Adding those everyday phrasings to the product description or an FAQ entry is usually what turns a handover into an answer.

Keeping the answers current

Stock answers age faster than any other content on a store, so maintenance matters more than setup. Native plugins push catalogue changes as you make them, and the dashboard shows when each store last synced, how many products it holds, and whether the last attempt failed. If a sync stalls — a host security plugin blocking the request is the usual cause — you see it there rather than discovering it through a wrong answer.

Two settings decide how much a stale sync can cost you. Stock display can be switched off entirely, which turns availability into a handover instead of a claim. Product links can be included or excluded, so a store mid-migration keeps the AI answering questions without sending anyone to a URL that has moved. Neither is a workaround; both are the honest configuration for a catalogue that changes faster than it syncs.

How this differs by platform

Platform	Catalogue sync	Live order lookup	Best sellers from real sales
OpenCart 3 and 4	Native plugin	Yes	Yes
WooCommerce	Native plugin	Yes	Yes
Magento	Native extension	Yes	Yes
Shopware	Native plugin	Yes	Yes
PrestaShop	Native module	Yes	Not yet
Joomla (VirtueMart, HikaShop)	Native extension	Yes	Not yet
Drupal Commerce	Native module	Yes	Not yet
Shopify and hosted site builders	Trained on published content	No	No

The practical read: on a self-hosted store the AI works from your actual data, and on a hosted platform it works from what your pages say. Both answer stock questions, but only the first can be current to the last sync.

Where it runs

Native plugin on your platform, widget on everything else

Install on your store in one click, or paste the one-line widget on any other site.

WordPress

OpenCart

Shopify

PrestaShop

Magento

Shopware

Joomla

Drupal

Frequently Asked Questions

Does the chatbot read live stock levels?

Can it tell a customer when something will be back?

Only if that date is published in your content. Otherwise it hands the question to your team rather than guessing a date.

Will it recommend something else when an item is out of stock?

Yes, from your own catalogue, with image, price and link, and it can lead with products ranked by units actually sold.

Which platforms sync product data automatically?

WooCommerce, OpenCart 3 and 4, PrestaShop, Magento, Shopware, Joomla and Drupal have native plugins. Other sites use the one-line widget and train on published content.

Is there a free plan?

Yes: 15 conversations a month with every feature enabled, no card required.

Try it on your own store

The free plan holds 15 conversations a month with every feature switched on. No card, no trial clock.

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