Pricing & buying guides
Alternative to Tidio: where its limits bite a small store and what to compare instead
Tidio is a good multichannel inbox; the reasons stores look for an alternative to Tidio are specific: its free plan excludes AI answers, the Lyro AI agent is a separate metered add-on on top of a $29 plan, and higher tiers price per seat. This guide shows where Tidio fits, where a small store hits those limits, what to compare instead, and the alternatives with their September 2026 prices.