Chatbot fundamentals
Multilingual AI chatbot: how language detection, translation and fallbacks actually work
A multilingual AI chatbot does four separate things: detects the language of each message, retrieves the answer from content that may be written in another language, writes the reply in the visitor's language, and switches the widget's own labels. This guide explains how each step works, where it breaks (short messages, product names, mixed-language chats), what you configure, and how to test it before launch.