Chatbot fundamentals
Chatbot vs AI agent: what the difference means for an online store
Chatbot vs AI agent is mostly a marketing distinction, but one real difference sits underneath: whether the software only answers or also takes actions on your systems. This guide defines both terms plainly, shows where a store genuinely benefits from action-taking, where it adds risk for little gain, and the questions that cut through a vendor's wording to what the product actually does.