Chatbot fundamentals
Conversational AI vs chatbot: the terms, and what actually differs
Conversational AI vs chatbot is largely a vocabulary argument, but three real differences sit underneath it: whether the software follows a script or reads your content, whether it handles wording nobody anticipated, and whether it holds context across a conversation. This guide explains the terms plainly, gives four test questions that reveal which you are looking at, and says which differences matter for a store.