Chatbot fundamentals
Chatbot vs live chat: which one a store needs, and when to run both
Chatbot vs live chat is a false choice for most stores: the questions with an answer in your content or order data belong to a retrieval-based chatbot, at any hour, and the ones needing judgement belong to a person. This guide compares the two on availability, cost unit, answer quality and exceptions, and sets out the handover rules and pricing that make running both practical.