Support operations
Chatbot guardrails for online stores: what to forbid and how to enforce it
Chatbot guardrails are the rules that keep an assistant from promising what your business cannot deliver. For an online store the list is short: no invented stock or delivery dates, no discounts you did not authorise, no advice outside your expertise, no pretending to be human, and a clear route to a person. This guide covers each rule, how grounded answering enforces most of them, and how to test they hold.