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AI chatbot KPIs: the six numbers a small store should actually watch
Most AI chatbot KPI lists are written for contact centres with twenty agents. A small store needs six numbers: answered without a person, the unanswered-question list, handover wait, ratings on answered conversations, repeat contacts and assisted sales. This guide defines each one, says where to read it, how often to look, and which vanity metrics to leave out of the report entirely.