Pricing & buying guides
Chatbot pricing models explained: flat, per seat, per conversation, per resolution
Chatbot vendors count different things: seats, conversations, AI resolutions, tickets, or nothing but a flat monthly fee, and the unit decides your bill far more than the headline price. This guide explains each pricing model, who uses it as of September 2026, what makes the bill grow, and prices the same store at 300, 1,500 and 5,000 conversations a month under each, with the questions to ask before you sign.