Ecommerce support
A chatbot for returns and refunds: where the line sits
A chatbot for returns and refunds should settle the five facts customers ask for: the window, the conditions, who pays, the steps and when the money arrives. Anything involving a judgement, a dispute or an exception belongs with a person. This guide covers the policy content that makes those answers possible, the escalation rules, the wording for awkward cases and how to keep refund-status questions honest.