Ecommerce support
Multilingual ecommerce chatbot: choosing one for a store that sells in several countries
A store that sells in several countries needs more from a chatbot than translated replies: it needs language detection from the first message, answers that hold up when your policies exist in one language, widget labels that switch too, shipping and currency answers per destination, honest handover across time zones, and a test plan per market. This guide covers each with the questions to ask a vendor.