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Tagged: Multilingual

Every guide tagged "Multilingual", newest first.

One knowledge base serving replies in several languages for an international online store
Ecommerce support
135 views

A multilingual chatbot does not need a separate bot per language. A grounded assistant replies in the language the shopper used, drawing on the same knowledge base, which means the work is deciding what to translate rather than duplicating everything. This guide covers what genuinely needs a local version, where machine answers need care, and how to test a language you do not speak.

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Store chat widget answering a Spanish shipping question with delivery time and cost for Mexico
Ecommerce support
1,892 views

A store that sells in several countries needs more from a chatbot than translated replies: it needs language detection from the first message, answers that hold up when your policies exist in one language, widget labels that switch too, shipping and currency answers per destination, honest handover across time zones, and a test plan per market. This guide covers each with the questions to ask a vendor.

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Chat widget answering a French shipping question and a Portuguese follow-up in each visitor's language
Chatbot fundamentals
816 views

A multilingual AI chatbot does four separate things: detects the language of each message, retrieves the answer from content that may be written in another language, writes the reply in the visitor's language, and switches the widget's own labels. This guide explains how each step works, where it breaks (short messages, product names, mixed-language chats), what you configure, and how to test it before launch.

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