Ecommerce support
A chatbot for shipping questions: costs, times, countries and cut-offs
Shipping is the question shoppers ask before buying and the one they chase afterwards. A chatbot for shipping questions can settle cost, delivery time, destinations, cut-offs and tracking, provided the shipping page is written as questions with the numbers in the text. This guide covers the content structure, the wording for delays and lost parcels, and the rules that keep estimates from becoming promises.