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Tagged: Knowledge base

Every guide tagged "Knowledge base", newest first.

Flow of a store chatbot: question, retrieval from catalogue and policies, answer with product cards, grade, content fix
Chatbot fundamentals
228 views

Nine techniques that move a store chatbot from "answers something" to "answers correctly": grounding every reply in retrieved content, structuring the catalogue so attributes are findable, writing policy pages a retriever can use, steering with quick replies, handover rules, per-language testing, coupon conditions, guardrails on prices and promises, and a 30-question quality loop you re-run after every content change.

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Pipeline of a RAG chatbot: question, retrieval over your content, generation from the passages, answer or a decline
Chatbot fundamentals
693 views

A RAG chatbot answers in two steps: it retrieves the passages of your own content that match the question, then writes an answer from those passages only, declining when nothing matches. This guide walks one question through both steps, explains chunks, embeddings and keyword search in plain words, lists the ways retrieval still fails on a real store and the content fix for each, and shows how to test it.

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