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Map of the questions a retail chatbot handles for an online store: stock, sizing, order status, returns and store hours
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A chatbot for retail earns its place by answering the questions that stop a sale: stock, sizing, delivery dates, order status, returns and where the shop is. This guide lists what shoppers actually ask, what a retail assistant should and should not handle, how physical shops with an online store use one, and how to set it up from your own catalogue and policies in an afternoon.

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